Richard Whalen
Holland,NY
Summary
New York State Department of Corrections Officer with a proven track record in maintaining facility safety and following Department policies ensuring strict compliance and high levels of service. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 10-year history. Demonstrated problem solving and verbal communication skills. As a Sanitation Driver, bringing 15-year background driving garbage trucks, collecting garbage. Optimizing route efficiency. In-depth knowledge of equipment and safe disposal methods. Energetic individual capable of driving and operating heavy trucks on established routes.
Overview
22
22
years of professional experience
Work History
Corrections Officer
New York State Department Of Corrections
09.2014 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
Sanitation Driver
Modern Disposal
03.2007 - 09.2014
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated safe driving by following regulations and safety procedures.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Navigated designated routes safely during hazardous weather conditions
- Provided exceptional service for commercial clients, ensuring proper disposal of materials.
- Enhanced route efficiency by optimizing collection schedules and daily routes.
Sanitation Driver
Natural Environmental Inc.
03.2002 - 03.2007
- Maintained equipment safety by conducting thorough pre-trip inspections and reporting any issues promptly.
- Navigated designated routes safely during hazardous weather conditions
- Followed routes closely and maintained tight schedules.
- Provided exceptional service for commercial clients, ensuring proper disposal of refuse.
- Performed daily pre-trip inspections.
- Achieved reduced accident rates by practicing defensive driving techniques and maintaining a heightened awareness of road conditions.
- Operated Rear Packer and Front End Loader to perform daily duties.
- Improved customer satisfaction rates with timely pickups and professional communication.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
- Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
- Refueled trucks and added other necessary fluids such as oil and hydraulic fluid.
- Reported route delays or interruptions to supervisors and dispatchers.
- Trained new drivers in driving garbage trucks.
Education
Bachelor of Science - Criminal Justice
SUNY Buffalo State
Buffalo, NY12.2011
Associate of Science - Criminal Justice
Erie Community College
Buffalo, NY12.2008
GED -
New York State Education Department
Buffalo, NY11.1995
Skills
- Verbal Communication
- Security Procedures
- Emergency Response
- Inmate Supervision
- Integrity and Honesty
- Leadership Qualities
- File and record maintenance
- Assertiveness
- Records Management
- Observation
- Stress Tolerance
- Firearm operations trained
- Equipment Operation
- Inmate Transport
Timeline
Corrections Officer
New York State Department Of Corrections
09.2014 - Current
Sanitation Driver
Modern Disposal
03.2007 - 09.2014
Sanitation Driver
Natural Environmental Inc.
03.2002 - 03.2007
Bachelor of Science - Criminal Justice
SUNY Buffalo State
Associate of Science - Criminal Justice
Erie Community College
GED -
New York State Education Department
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