Richard Wheeler
North Charleston,SC
Summary
Guest services professional looking to leverage existing skills to engage in an administrative role. Exceptionally fast learner with a successful record of hiring highly effective employees.
Overview
12
12
years of professional experience
Work History
Guest Services
South Carolina Aquarium
11.2021 - Current
- Supported team members by offering feedback and coaching.
- Interviewed and recommended applicants for hire.
- Supported and train current and new employees.
- Resolved guest complaints swiftly, finding resolutions that maintained customer satisfaction.
- Reviewed upcoming events and planned for expected challenges.
Business Development Representative
Stokes Automotive Group
01.2018 - 02.2020
- Managed and scheduled service appointments.
- Managed customer relations through profile management and deescalation of customer issues.
- Trained and developed new hires.
Guest Services Associate
South Carolina Aquarium
03.2017 - 12.2017
- Facilitated ticket and membership sales.
- Assisted in training new hires.
- Facilitated team-building meetings outside of work.
Guest Services Associate
Georgia Aquarium
05.2012 - 09.2016
- Served as staff lead in operations.
- Trained and developed new hires.
- Assisted with deescalation of guest issues.
Education
MBA - Human Resources
DeVry University
06.2019
Bachelor of Science - Biology
University of South Carolina
Columbia, SC12.2013
Skills
- Customer Service
- Training and Development
- Interviewing and Hiring
- Microsoft Proficient
Timeline
Guest Services
South Carolina Aquarium
11.2021 - Current
Business Development Representative
Stokes Automotive Group
01.2018 - 02.2020
Guest Services Associate
South Carolina Aquarium
03.2017 - 12.2017
Guest Services Associate
Georgia Aquarium
05.2012 - 09.2016
MBA - Human Resources
DeVry University
Bachelor of Science - Biology
University of South Carolina
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