Richard White
Northfield,Vermont
Summary
This resume shows not only my extensive varied skills, but the ability to adapt to change. I’m serious about my career and future, and am looking forward to a long-term and rewarding relationship with a strong, challenging employer.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Project Estimator
Commercial Door Company, LLC
Williamstown, VT
07.2019 - 08.2023
- Responsible for reading and interpreting commercial blueprints and estimating materials needed for Division 8 openings including doors and related hardware.
- Worked closely with general contractors to ensure requirement specifications were met accurately.
- Increased proposal output 150% over previous year’s quota.
Corrections Officer
GEO Group/ Rivers Federal Correctional Institution
Winton, NC
05.2018 - 09.2018
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Responsible for ensuring safety and well-being of inmates; supervising work parties; performing inmate counts and enforcing rules and procedures.
- Certified in CPR and use of lethal force and weapons.
Senior Building Inspector
MSC, Inc./ Terminix
Elizabeth City, NC
02.2012 - 07.2017
- Received “Top 10 Award” as #7 salesperson within Terminix.
- Responsible for residential and commercial property inspections to assess the needs of the structure for the customer and provide solutions for mold, moisture & fungus treatment/ removal, moisture remediation, structural/ cosmetic repairs, wildlife issues, pest & termite control, insulation and gutter installation.
- Consistently exceeded quotas.
Information Technology (IT) Help Desk Specialist
Cegedim-Dendrite
Chesapeake, VA
07.2008 - 10.2009
- Assisted over 5,000 Abbott Pharmaceutical professionals with call center technical support, troubleshooting and repair, setup and installation, wired and wireless networking, hardware installation/ upgrades, operating system and software installation, virus and spyware removal and routine PC maintenance.
- Received Top Marks for quality, number of support calls processed and highest possible efficiency rating, personally reducing rep downtime by over 15%.
Operations Manager
Central Clearing, Inc.
Detroit, MI
12.2003 - 06.2008
- Responsible for start-up of company; Provide information, training, and motivational speeches to large groups of business owners and consumers.
- Provide funding solutions to consumer-based clients. Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Diverse Managerial Roles
Systems & Methods, Inc. (SMI)
Windsor, CT
10.1997 - 08.2003
- Operations Manager - At both the North Carolina and Connecticut Child Support SDU’s. Assisted in reducing costs by $755,000 annually by eliminating 36 production personnel, 2 staff, and 6 support positions, while maintaining production goals and contractual requirements.
- Human Resources – Actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring and termination process; Providing counseling on policies and procedures; Supporting the development and implementation of HR initiatives and systems.
- Quality Administrator – Created, directed and implemented the Quality Management Policies and Procedures program that all SMI SDU operations utilize. This system provides a 99.9% error-free production rating - the highest efficiency rating of any SDU in operation.
- Training Director - Conducted user training in child support policy and process procedures, including the North Carolina Automated Collection and Tracking System (ACTS), and the Connecticut Child Support Enforcement System (CCSES). This is in addition to training all new personnel in all aspects of child support payment processing.
- Technical Writer - Wrote and implemented Standard Operating Procedures (SOP’s) and Training Modules for both the North Carolina and Connecticut SDU’s.
- Business/ Systems Analyst - Researched design documents/ technical information and worked with developers/ programmers to create all proprietary software (twenty-four applications), as well as composing Technical Requirements for the software.
- Implementation Team Member – Oversaw training in North Carolina, Connecticut and Missouri as new State Disbursement Unit was being implemented.
Education
GED -
City Colleges of Chicago
Chicago, IL 03.1985 - 08.1985
CNC Programmer / Machinist Certification
Delta College
University Center, MI 03.1996 - 10.1997
Skills
Staff Management
Additional Information
- U.S. Navy Veteran – Over 5 year’s active duty, Honorable Discharge & Good Conduct Medal, Secret Clearance.
- Extensive computer hardware and software knowledge, including MS Windows and MS Office.
- Voids in Works History would include Automotive sales including Ford, Hyundai, Chevrolet, Chrysler, Jeep, Dodge, Ram and Nissan as well as used vehicles.
Timeline
Project Estimator
Commercial Door Company, LLC
07.2019 - 08.2023
Corrections Officer
GEO Group/ Rivers Federal Correctional Institution
05.2018 - 09.2018
Senior Building Inspector
MSC, Inc./ Terminix
02.2012 - 07.2017
Information Technology (IT) Help Desk Specialist
Cegedim-Dendrite
07.2008 - 10.2009
Operations Manager
Central Clearing, Inc.
12.2003 - 06.2008
Diverse Managerial Roles
Systems & Methods, Inc. (SMI)
10.1997 - 08.2003
CNC Programmer / Machinist Certification
Delta College
03.1996 - 10.1997
GED -
City Colleges of Chicago
03.1985 - 08.1985
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