RICHARD SHAWN WHITE
Atlanta,GA
Summary
Dynamic leader with a proven track record at College Football of Fame/Georgia Aquarium/Event Network, enhancing department efficiency by 10% through expert inventory management and strategic team leadership. Excelled in store operations oversight and employee development, driving significant improvements in service quality and operational excellence. Skilled in KPI tracking and human resources, with a passion for building motivated, high-performing teams.
Overview
25
25
years of professional experience
Work History
Store Manager
College Football of Fame/Georgia Aquarium/Event Network
Atlanta, GA
01.2016 - Current
- Recruited, hired, trained, supervised, evaluated, and managed staff members
- Monitored merchandise, KPI reports, and sales trends to implement timely merchandising adjustments.
- Analyzed weekly profit and loss reports.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and provided feedback on a regular basis.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Implemented new policies and procedures according to company guidelines and objectives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Freelance Photographer
Freelance Photographer/Personal Illness
01.2011 - 01.2016
- Excelled in capturing freelance fashion photography moments.
- Contributed time and effort to support Fenuxe Magazine operations.
- Directed models and subjects during photo shoots to capture desired expressions and poses.
- Collaborate with art directors, stylists, makeup artists as part of a team effort.
- Scouted locations and curated props for photography shoots.
Department Manager
H&M
Atlanta, GA
01.2008 - 01.2011
- Simultaneously managed customer service, inventory, and sales tasks to enhance department efficiency by 10%.
- Evaluated team members' performance and delivered daily feedback.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Performed opening and closing duties as part of management team and handled cash management.
Customer Service Lead
Publix
Atlanta, GA
01.2005 - 01.2008
- Managed front-end grocery store operations in a $10 million establishment.
- Handled customer concerns promptly and professionally to enhance service quality.
- Directed daily activities for stock clerks, cashiers, and baggers.
- Executed financial transactions including check cashing, money services, and lottery.
- Executed daily and nightly bank deposit processes.
- Managed direct custody of safe under managerial supervision.
- Partnered with store pricing coordinator to execute weekly promotional strategies.
- Promoted to district pricing scan team.
Assistant General Manager
Barnes & Noble
Washington, DC
01.2000 - 01.2005
- Cultivated a bookselling culture through engagement and coaching, and provided feedback to assess and focus on individual strengths.
- Directed a 24-member team comprising department managers, booksellers, Starbucks café servers, and music sellers.
- Oversaw scheduling processes across multiple departments.
- Built and strengthened relationships with publishers to ensure optimal inventory levels.
- Curated book inventory aligning with community preferences.
- Directed preparation of payroll, benefits, onboarding, off-boarding, and employee relations documentation.
- Achieved key financial objectives related to volume, store contribution, and gross margin.
- Managed overall store operations during Store Manager's absence.
Education
M.A - Communications
Georgia State University
B.A - Film/Media Production, Minor in Photography
Georgia State University
Bachelor of Arts - Theater
University of Maryland at College Park
Skills
- Store opening and closing
- Inventory management
- Store merchandising
- Recruitment and hiring
- Loss prevention procedures
- Team building and leadership
- Employee scheduling
- Leadership development
- Store operations oversight
- Budget management
- Book selection
- Cycle counting
- Payroll administration and timekeeping
- KPI tracking
- Schedule management
- Human resources
Timeline
Store Manager
College Football of Fame/Georgia Aquarium/Event Network
01.2016 - Current
Freelance Photographer
Freelance Photographer/Personal Illness
01.2011 - 01.2016
Department Manager
H&M
01.2008 - 01.2011
Customer Service Lead
Publix
01.2005 - 01.2008
Assistant General Manager
Barnes & Noble
01.2000 - 01.2005
M.A - Communications
Georgia State University
B.A - Film/Media Production, Minor in Photography
Georgia State University
Bachelor of Arts - Theater
University of Maryland at College Park
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