Summary
Overview
Work History
Education
Skills
Certification
Commercial Driver License (CDL) Commercial Driver License (CDL) SchneiderSchneider Issued Jul 2004
Timeline
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Richard White

Jacksonville,FL

Summary

Diligent Headworker with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Knowledgeable and dedicated customer service professional with extensive experience in Multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative Lead

Arise
07.2022 - Current
    • Championed initiatives aimed at improving employee morale and engagement, ultimately reducing turnover rates within the department.
    • Developed successful rapport with clients through effective communication, resulting in long-term relationships and repeat business.
    • Promoted collaboration among team members through group projects and open communication channels, resulting in stronger working relationships within the department.
    • Reduced wait times for customers by optimizing call routing strategies and workforce scheduling.
    • Developed a reputation for providing exceptional levels of support and service, resulting in numerous commendations from both customers and colleagues.

Account Manager

Maximus
12.2021 - 04.2022
  • I was slated as a customer care rep for the Dept of Education. Proving care and Knowledge to many looking to repay and get in better standing with there student loans . It was my duty to provide empathy and active listen to there concerns and provide them with the best solution to correct there debts and put them in a better position to prosper.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

CDL Driver Trainer

Amazon Logistics
03.2018 - 01.2022
    • My job consist of not only training new drivers in the hostlers for moving trailers in and around the yard but to also to get them ready by doing pre CDL prep training for truck driving school. Once they get their CDL I continue post training to insure that not only that they are outstanding drivers but to inspire them to be the most safe and professional drivers on the road(Locally and OTR).
    • Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
    • Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
    • Exhibited strong attention to detail while completing necessary paperwork and documentation for each shipment, minimizing potential discrepancies.

Account Executive

YP
01.2015 - 09.2017
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

Executive Logistics Coordinator

PLS Logistics Services
03.2014 - 11.2014
  • As an Executive Logistics Coordinator Its its my passion to deliver the most value and efficiency for your business.We can handle your entire transportation function. Our end-to-end solution for freight management will be custom engineered to your unique business needs. We have team members with experience in virtually every industry and are ready to deploy a team of logistics experts to go to work for you.
  • Your Business Will Benefit From:
  • More time/energy to focus on your business
  • Immediate cost savings (10-15% on average)
  • Immediate reduction in resource/system costs
  • Instant access to our industry leading, web-based transportation management system, PLS PRO
  • A custom-built team of logistics experts
  • With my own professional business experience running my own trucking company(Refrigerated and Dry) I personally have a certain niche' into this Chain of freight movement.We pre-qualify every single refrigerated shipping carrier (also called reefers) which is why so many shippers choose PLS. Our refrigerated shipping network covers the U.S., Canada, and Mexico, so we are ready to handle any shipment you may have.
  • Some Common Refrigerated Shipments:
  • Food/Beverage
  • Produce
  • Meats
  • Dairy
  • Other Perishables
  • Expedited Temperature Controlled Shipping
  • With perishable and temperature-sensitive goods, timing is extremely important. There may not be any other industry where prompt and reliable delivery is more important. When you realize that you have a time-critical or last-minute shipment that needs to be handled, you can be 100% confident that PLS already has the network in place and ready to execute.
  • Personally Transportation/Logistics is my Passion and as we are a family here at PLS.I would love to extend my hand to all shippers to become part of this outstanding family.

Sales Representative

Webcam
04.2012 - 03.2014
  • s.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Owner Operator

Final Quest Trucking
02.2012 - 04.2012
  • I pulled refrigerated goods for Mr. Nelson from the S.E region (Southeast) out west to California and Arizona and back. Also, making sure all food items maintained freshness during the long trip back.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Client Relations Management (CRM), Team work, Customer Communications, MS Outlook, MS Word, MS Excel for data analysis

Owner Operator

Ranger Landstar Inc
10.2011 - 02.2012
  • As an experienced owner operator due to my skills as a professional driver i was sought after by many brokers within the Landstar system to pull Hazmat loads from Savannah to Miami and Pryor ,Ok to Lakeland, Fl.
  • Safety Training with Hazardous Material, Material Safety Data Sheet database management, MS Outlook, MS Word, OTR Truck Driver
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Transportation Specialist

Schneider National Carriers, Inc
04.2007 - 11.2011
  • Travel, Transportation and Tourism
  • Proficient in typing, problem solving and proficient on the computer
  • Coordinated schedules and communicated changes to customers.
  • Collaborated with sales and operations teams to understand client needs, tailoring transportation solutions accordingly.
  • Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
  • Collaborated with warehouse personnel to ensure accurate inventory management and order fulfillment.

Sales Consultant

Bellsouth
11.2005 - 05.2007
  • My job was to demonstrate the ability to work in a very fast paced atmosphere offering customers solutions to their many technical and financial issues arising from service related issues and resolve these issues in a timely efficient and responsive matter
  • -Time sensitive related problem solver
  • -Billing proficiency with customer
  • -Provide tech support to customer in a respective yet timely matter
  • Also upsell the latest and greatest products Bellsouth/Cingular had to offer(DSL, DTV, Home phone service, Cellphone services etc...)
  • Well-spoken team leader and outstanding professional sells consultant
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Customer Sales Rep

Interline Brands
09.2004 - 04.2006
  • .
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.

Customer Sales Rep

America Online Inc
11.2000 - 05.2004
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted call-in customers with questions and orders.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.

Education

Associate's degree - Computer and Information Systems Security/Information Assurance

Alabama State University
Montgomery, AL
01.1999

Skills

  • Customer engagement
  • Call center experience
  • Complaint handling
  • Escalation management
  • Problem-solving skills
  • CRM software proficiency
  • Email management
  • Chat support
  • Inbound and outbound calls
  • Marketing
  • Inside sales
  • CRM software

Certification

  • CDL License - 2004-2022
  • Social Marketing Cert Training - 2012

Certified Driver Trainer (CDT)Certified Driver Trainer (CDT)

Amazon Logistics - 2018

Commercial Driver License (CDL) Commercial Driver License (CDL) SchneiderSchneider Issued Jul 2004

My job was to assist customers in logistic movements of their products and goods throughout the U.S and also help maintain the working relationships with the customers to better increase profit margin and safety guidelines pursuant with Department of Transportation regulations and running my own business as an independent operator as efficiently as possible. This is being done to save on operator cost(me) which in turn helps save my company money in which the same saving are passed down to our value customers we ship for. We also assist in loading and unloading of freight, clear up any freight billing issues with the customer so that outstanding customer service is given at every point of their valued shipment. We also kept, recorded and processed paperwork thru the use of faxing and our inter computer in our trucks.

Timeline

Senior Customer Service Representative Lead

Arise
07.2022 - Current

Account Manager

Maximus
12.2021 - 04.2022

CDL Driver Trainer

Amazon Logistics
03.2018 - 01.2022

Account Executive

YP
01.2015 - 09.2017

Executive Logistics Coordinator

PLS Logistics Services
03.2014 - 11.2014

Sales Representative

Webcam
04.2012 - 03.2014

Owner Operator

Final Quest Trucking
02.2012 - 04.2012

Owner Operator

Ranger Landstar Inc
10.2011 - 02.2012

Transportation Specialist

Schneider National Carriers, Inc
04.2007 - 11.2011

Sales Consultant

Bellsouth
11.2005 - 05.2007

Customer Sales Rep

Interline Brands
09.2004 - 04.2006

Customer Sales Rep

America Online Inc
11.2000 - 05.2004

Associate's degree - Computer and Information Systems Security/Information Assurance

Alabama State University

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Richard White