Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Whitehead

Gulf Shores

Summary

Dynamic IT professional with a proven track record at Business Information Solutions, specializing in disaster recovery and delivering exceptional customer support. Demonstrated expertise in network configuration and troubleshooting, leading to significant enhancements in system efficiency and reliability. Proficient in hardware installation and dedicated to fostering positive client relations, contributing to team success. Seeking to leverage skills in a challenging IT environment focused on continuous improvement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Onsite Engineer- Tier 2

Business Information Solutions
05.2024 - Current
  • Provided technical support and troubleshooting for onsite hardware, software, and network issues.
  • Installed and configured operating systems, applications, and hardware components.
  • Performed system upgrades to ensure compatibility with latest technologies.
  • Assisted in resolving complex problems related to network connectivity and data access.
  • Monitored system performance and identified potential areas of improvement.
  • Configured user accounts, profiles, security settings, file sharing permissions.
  • Implemented best practices for managing enterprise-wide networks and systems.
  • Diagnosed system malfunctions and implemented corrective measures to restore functionality.
  • Maintained up-to-date documentation for all installed systems and configurations.
  • Collaborated with internal teams to identify and resolve technical issues quickly.
  • Resolved customer inquiries regarding computer software or hardware operation.
  • Conducted regular maintenance checks on all equipment to ensure optimal performance.
  • Investigated reported incidents of system errors or malfunctions promptly.
  • Provided remote support services when needed via phone or email communication.
  • Evaluated existing IT infrastructure to recommend improvements as necessary.
  • Ensured compliance with established policies, procedures, standards.
  • Developed comprehensive test plans for new products prior to deployment.
  • Assisted in developing training materials for users on various IT applications.
  • Conducted research into emerging technologies that could improve operations.
  • Deployed patches and updates across the organization's computer systems regularly.
  • Managed inventory of spare parts and components used in IT maintenance activities.

Systems Engineer

TeamLogic IT
01.2021 - 04.2024
  • MSP Provider
  • Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
  • Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.
  • Installed and configured server hardware components such as processors, memory modules, hard drives, RAID controllers, power supplies.
  • Performed software installations of Windows Server operating systems and applications.
  • Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
  • Implemented security measures to protect data from unauthorized access or malicious attacks.
  • Monitored system performance using various tools and techniques to identify potential problems before they occur.
  • Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
  • Deployed patch updates to address identified vulnerabilities in the environment.
  • Created scripts using PowerShell to automate routine tasks such as configuration management or backup processes.
  • Analyzed system logs to detect any irregularities that may indicate a problem with the system or its components.
  • Maintained inventory records of all installed hardware and software components in the environment.
  • Assisted in setting up new users accounts in Active Directory and provided them with necessary permissions for accessing resources on the network.
  • Ensured compliance with company policies regarding security standards for all systems within the environment.
  • Worked closely with vendors for ordering new equipment or resolving technical issues related to existing ones.
  • Upgraded existing hardware and software components when needed according to best practices.
  • Managed backups of critical data stored on servers using disk-to-disk technology.
  • Provided guidance and training to junior staff members on how to use different tools for managing IT infrastructure.
  • Researched emerging technologies in order to recommend solutions that could improve efficiency within the organization.
  • Participated in disaster recovery drills to ensure that backup plans are effective in case of an emergency situation.
  • Generated reports summarizing current status of IT assets within the organization.

Network Field Engineer

Computer Backup, Inc
01.2019 - 01.2021
  • Configured, maintained and monitored network equipment such as routers, switches and firewalls.
  • Conducted troubleshooting on LAN and WAN networks to identify and resolve issues.
  • Installed, configured and tested new hardware components including servers, storage systems, printers and scanners.
  • Deployed wireless access points for secure remote connectivity.
  • Implemented security protocols to protect the network from unauthorized access.
  • Created detailed network diagrams using Visio or other software packages.
  • Assisted in developing technical documentation related to network infrastructure changes.
  • Managed user accounts in Active Directory environment.
  • Provided technical guidance to junior staff members regarding networking concepts and best practices.
  • Performed regular system maintenance tasks such as patching, firmware upgrades and performance optimization.
  • Monitored system logs for potential threats or anomalies that require further investigation.
  • Resolved customer complaints related to LAN and WAN connectivity issues.
  • Developed scripts for automated deployment of software applications across multiple platforms.
  • Evaluated existing processes and procedures to suggest improvements in efficiency or reliability of services provided by the IT team.
  • Designed solutions for complex networking problems based on industry standards and best practices.
  • Analyzed traffic patterns across various networks for capacity planning purposes.
  • Collaborated with vendors to ensure timely delivery of hardware components required for installation projects.
  • Coordinated with internal teams during rollouts of new products or services.
  • Maintained inventory records of all networking equipment deployed at client sites.
  • Provided training sessions on basic networking concepts to end users.

IT Coordinator

City of Daphne
08.2010 - 01.2019
  • Provided technical support to staff and students by troubleshooting hardware, software, and network issues.
  • Developed and maintained system documentation, including detailed instructions for users on the operation of various systems.
  • Managed daily operations of IT infrastructure, such as servers, desktops, laptops, printers, scanners, routers and switches.
  • Monitored system performance, identified potential problems and implemented corrective measures.
  • Installed and configured computer hardware operating systems and applications.
  • Evaluated existing technologies to ensure they are up-to-date with current industry standards.
  • Assisted in the implementation of new technologies or upgrades to existing ones.
  • Resolved user inquiries related to computer software and hardware operation and access privileges.
  • Performed regular maintenance tasks such as virus scans and security checks.
  • Coordinated with vendors for service contracts, repairs and purchases of equipment.
  • Maintained inventory records of all computers issued to staff members.
  • Tested new versions of software programs before deployment in order to identify any potential bugs or compatibility issues.
  • Created user accounts in Active Directory ensuring proper permissions were granted.
  • Implemented backup strategies for critical data stored on the server using a variety of methods.
  • Configured VPN connections allowing remote access to corporate networks.
  • Set up email accounts for employees using Microsoft Exchange Server.
  • Trained other personnel on the use of office productivity suites like MS Office Suite or Google Docs Suite.
  • Established procedures for handling sensitive information according to company policy guidelines.
  • Conducted research into emerging technologies that could improve the efficiency of business operations.
  • Provided technical assistance during off hours when needed in order to meet deadlines or solve urgent problems.

Education

Associate - Computer Science

Baker College
Robertsdale, Al
11.2024

Skills

  • Disaster recovery
  • Customer support
  • Operating systems
  • Software deployment
  • Wireless networking
  • Network configuration
  • Hardware installation
  • Virtualization technologies
  • Troubleshooting and Diagnostics
  • Performance optimization

Certification

  • VMWare
  • Veem
  • A++

Timeline

Onsite Engineer- Tier 2

Business Information Solutions
05.2024 - Current

Systems Engineer

TeamLogic IT
01.2021 - 04.2024

Network Field Engineer

Computer Backup, Inc
01.2019 - 01.2021

IT Coordinator

City of Daphne
08.2010 - 01.2019

Associate - Computer Science

Baker College

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Richard Whitehead