Richard Wild
San Antonio,PR
Summary
Experienced professional focused on meeting or exceeding objectives seeking Payroll Analyst position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
3
3
years of professional experience
Work History
Small Business Owner
Self Employed Services
San Antonio, TX
01.2022 - Current
- High end vehicle detailing and restoration services.
- Traveling out for on site quotes.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Achieved financial savings through powerful cost reduction strategies.
Customer Experience Representative
Service King Collision
Spring Branch, Texas
08.2021 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Resolving of any AR discrepancy's found.
- Documented customer interactions in internal database to maintain customer service history details.
Parts Manager
Service King Collision
San Antonio, TX
05.2020 - 08.2021
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for customers and our repair shop department for use in repairing and painting vehicles.
- Processed and reshelved return orders, checking for discrepancies, potential usage and parts price issues.
Restaurant Manager
Chuy's
San Antonio, TX
07.2019 - 03.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Skills
- Business Management and Development
- Supplier Monitoring
- Business Growth and Retention
- Hiring and Onboarding
- Originality and Creativity
Timeline
Small Business Owner
Self Employed Services
01.2022 - Current
Customer Experience Representative
Service King Collision
08.2021 - Current
Parts Manager
Service King Collision
05.2020 - 08.2021
Restaurant Manager
Chuy's
07.2019 - 03.2020
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