Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Wilkinson

Chandler,AZ

Summary

I have been in the Food and service industry for 9+ years. I enjoy working in service because of the relations and opportunities it has brought for me. I have appreciated learning every aspect of restaurants, as well as the rush of busy nights and events. I am a dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development and team collaborations. I would describe myself as someone who is detail-oriented, positive, and thoughtful.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

The Scott Resort And Spa
05.2023 - 02.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Event Bartender

The Fairmont Hotel
11.2023 - 01.2024
  • Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
  • Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
  • Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
  • Contributed to increased event satisfaction by promptly addressing guest inquiries and resolving any issues that arose.
  • Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
  • Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
  • Poured and prepared mixed drinks for over 1000 customers daily.

Server

CB Live
09.2022 - 05.2023
    • Served food and beverages promptly with focused attention to customer needs.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

No Degree - Business Management

Kennesaw State University
Kennesaw, GA

High School Diploma -

Starrs Mill High School
Fayetteville, GA
05.2009

Skills

  • High-Volume Dining
  • Food Sales and Promotion
  • Suggestive Selling
  • Order Accuracy
  • Server Training
  • Hospitality Service Expertise
  • Guest Relations Management
  • Check Payment Processing
  • Safe Food Handling
  • Point of sale operation
  • Cleanliness standards
  • Reliable and punctual
  • Alcohol Safety Awareness

Certification

Food Handlers

Liquor License

Timeline

Event Bartender

The Fairmont Hotel
11.2023 - 01.2024

Server

The Scott Resort And Spa
05.2023 - 02.2024

Server

CB Live
09.2022 - 05.2023

No Degree - Business Management

Kennesaw State University

High School Diploma -

Starrs Mill High School
Richard Wilkinson