Summary
Overview
Work History
Education
Skills
Timeline
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Richard Willham

Elyria,OH

Summary

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Expert retail sales professional offering 6+ years experience in retail customer service and retail management. Focused on exceeding sales goals. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products.

Overview

11
11
years of professional experience

Work History

Shift Manager

Burger King
North Ridgeville, OH
  • Trained and mentored new employees to maximize team performance.
  • Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Boosted team productivity and efficiency by leveraging top-notch abilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed internal operational standards and productivity targets for my area.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed quality programs to reduce overdue compliance activities.
  • Maintained store equipment, including computers, printers and fax machines.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Taught  all  employees effective customer service techniques, boosting client satisfaction rates 
  • Directed training and retraining of employees to boost performance and enhance business results.

Department Manager

Walmart
Lorain, OH
04.2013 - Current
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed overstocking, restocking and inventory control procedures during  shift. 
  • Continuously encouraged all employees within department to present positive, exemplary image to customers.
  • Identified and diminished performance gaps by coaching and supervising subordinates.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Rotated merchandise and displays to feature new products and promotions.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

High School Diploma - undefined

Midview High School
Grafton, OH
1990

Certificate of Completion - Small Engine And Motorcycle Repair

Lorain CountyJVS/Adult Career Center
Oberlin, OH
1990

Skills

  • Inventory controls
  • Schedule management
  • Accurate money handling
  • Team leadership
  • Training and development
  • Negotiation
  • Creative merchandising
  • Sales and marketing
  • Financial management
  • Staff management
  • Strategic planning
  • Employee relations
  • Goal-oriented
  • Retail merchandising experience
  • Claims analysis
  • Money handling abilities
  • Exceptional time management skills
  • Claims investigation and research
  • Planning and organization
  • Customer expectations management
  • Team building expertise
  • Personable
  • Merchandising
  • Stocking
  • Customer-oriented
  • POS systems knowledge
  • Upselling techniques
  • Motivated team player
  • Cash flow management
  • Cash handling and management
  • People-oriented
  • Detail-oriented
  • Positive and friendly
  • Quick learner
  • Retail sales

Timeline

Department Manager

Walmart
04.2013 - Current

Shift Manager

Burger King

High School Diploma - undefined

Midview High School

Certificate of Completion - Small Engine And Motorcycle Repair

Lorain CountyJVS/Adult Career Center

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Richard Willham