Richard William
1313 Bethabara Pt Circle,NC
Summary
Proven Eligibility Specialist with a track record of enhancing client satisfaction at HRA through accurate eligibility determinations and exceptional customer service. Skilled in Microsoft Word and Excel, with a knack for meticulous documentation and efficient case processing. Demonstrates empathy and professionalism, significantly improving client trust and application efficiency.
Overview
2025
2025
years of professional experience
Work History
Eligibility Specialist 2
HRA
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Enhanced efficiency in processing applications by meticulously reviewing and verifying documentation for eligibility determinations.
Direct Care Counselor
Beacon Therapy Services
06.2008 - Current
- Arranged and helped with medications according to established schedule.
- Supported clients during community outings, helping them develop social skills and independence while ensuring their safety.
- Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
- Prepared healthy foods based on personalized nutrition plans.
- Promoted a positive facility culture by modeling professionalism, empathy, and respect towards both colleagues and clients alike.
Direct Support Professional
Ahrc Nyc
12.2018 - 11.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
Bachelor Of Business - Business
Kingsborough Community College
Brooklyn, NY01.2010
Skills
Microsoft word
Excel
WMS/one viewer
Scan/index
EDITS
Case processing
Timeline
Direct Support Professional
Ahrc Nyc
12.2018 - 11.2021
Direct Care Counselor
Beacon Therapy Services
06.2008 - Current
Eligibility Specialist 2
HRA
Bachelor Of Business - Business
Kingsborough Community College
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