Richard Williams
Fairfield,NJ
Summary
Dynamic Design Consultant with a proven track record at Renewal by Andersen, excelling in sales and customer satisfaction. Recognized for achieving Presidents Club Awards, I leverage strong communication and problem-solving skills to deliver tailored solutions, ensuring clients receive exceptional service and value in their home improvement projects.
Overview
18
18
years of professional experience
Work History
Design Consultant
Renewal by Andersen Window Replacement
Cranford, New Jersey
12.2021 - Current
- Provide detailed product information and recommendations based on style, energy efficiency, and functionality.
- Conduct in-home or virtual assessments to measure and evaluate window requirements.
- Prepare and present quotes, estimates, and financing options to clients.
- Coordinate with installation teams to ensure accurate measurements and smooth installation processes.
- Follow up with clients post-sale to ensure satisfaction and address any issues.
- Stay updated on industry trends, new products, and installation
- techniques.
- Maintain detailed records of customer interactions, quotes, and orders.
- Meet or exceed monthly sales targets and contribute to overall team goals.
- Represent the company professionally and uphold high standards of customer service.
- Presidents Club Award Winner: 2022,2023,2024
- Top 5 new customer close rate: 2022,2023,2024
Real Estate Agent
RE/Max Elite Realty
Caldwell, NJ
05.2011 - 12.2021
- Showed residential properties and explained features, value and benefits of available homes.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Planned and coordinated open house events to move properties.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Residential Mortgage Banker Branch Manager
First Lenders Mortgage
Montclair, NJ
03.2007 - 01.2010
- Counseled clients on home purchasing and loan process as well as on industry topics.
- Oversaw loan process from origination through closing to check that every client received exemplary service.
- Led banking tasks, business administration and financial decision-making to ensure first-class client services.
- Verified accuracy of accounting disbursements such as payroll and vendor payments.
- Negotiated contract terms and rates with banking institutions to increase profitability.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Identified valuable solutions for customers with credit problems.
Education
High School Diploma -
Pompton Lakes High School
Pompton Lakes, NJ06.1991
Some College (No Degree) -
William Paterson University of New Jersey
Wayne, NJSkills
- Traditional marketing
- Lead follow-up
- Highly professional
- Excellent communicator
- Sales expertise
- Problem-solving abilities
- Detail-oriented
- Construction knowledge
- Knowledge of design trends
Timeline
Design Consultant
Renewal by Andersen Window Replacement
12.2021 - Current
Real Estate Agent
RE/Max Elite Realty
05.2011 - 12.2021
Residential Mortgage Banker Branch Manager
First Lenders Mortgage
03.2007 - 01.2010
High School Diploma -
Pompton Lakes High School
Some College (No Degree) -
William Paterson University of New Jersey
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