Richard Williams
Customer/Food Services Worker
Fayetteville,NC
Summary
Dynamic and dedicated professional with a strong work ethic, honed at ServiceSource, excelling in customer service and multitasking. Proven ability to resolve conflicts and enhance customer loyalty while maintaining high food safety standards. Recognized for fostering teamwork and implementing waste reduction strategies, contributing to operational efficiency and a positive dining experience.
Overview
6
6
years of professional experience
Work History
Food Service Worker
ServiceSource (Employment Source Inc.)
600 Ames St. Fayetteville NC, 28301
04.2022 - 02.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Implemented waste reduction strategies, contributing to cost savings.
- Conducted daily equipment checks to ensure operational efficiency.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Improved team morale by organizing regular staff meetings and feedback sessions.
- Managed inventory levels to prevent shortages and reduce waste.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Reduced food preparation times by organizing workstations effectively.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Improved dining experience by maintaining clean and organized eating area.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Customer Service Representative
Owen Garden Center & Nursery
5955 Cliffdale Rd. Fayetteville NC 28314
10.2016 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Not Yet - Horticulture Technology
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma - Career And Technical Education
Kennedy Krieger School (High School Program)
3825 Green Spring Ave. Baltimore MD 2121110.2003
High School Diploma - General Studies
Aberdeen High School
251 Paradise Road Aberdeen, MD 2100110.2001
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Flexible schedule
- Working quickly
- Productivity and efficiency
- Food and safety standards
- Interpersonal skills
- Basic mathematics
- Quality control
- Menu memorization
- Professional appearance maintenance
- Covid-19 safety protocols
- Cross-functional teamwork
- Table setting expertise
- Buffet setup and maintenance
- Hot table management
- Buffet management
- Friendly and outgoing
- Cleaning and sanitizing
- Reliability and punctuality
- Verbal and written communication
- Food safety
- Supply stocking
- Conflict resolution
- Inventory management
- Basic math
- Waste and trash disposal
- Food serving
- Work station setup
- Work station sanitation
- Food tray assembly
- Cash handling experience
Timeline
Food Service Worker
ServiceSource (Employment Source Inc.)
04.2022 - 02.2023
Customer Service Representative
Owen Garden Center & Nursery
10.2016 - 11.2016
Not Yet - Horticulture Technology
Fayetteville Technical Community College
High School Diploma - Career And Technical Education
Kennedy Krieger School (High School Program)
High School Diploma - General Studies
Aberdeen High School