Richard Williams
Nursing Graduate
Austin,TX
Summary
Caring and compassionate student nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
14
14
years of professional experience
Work History
Implementation Manager / Customer Support
Cameron Inn & Suites
01.2021 - Current
- Streamlined operations and provided online services along with transitioning client acquisition to Booking.com
- Managed incoming questions, emails, messages and inquiries daily.
MA/Scribe
NAU Urology Specialists
02.2021 - 09.2024
- Supported providers in peri-operative work-ups and post-operative care.
- Documented encounters, procedures, and labs for 30+ patients daily.
- Coordinated patient communication via portal and text-based services, ensuring timely care.
Server, Trainer, Bartender
Crickets Draft House & Grille
08.2019 - 01.2020
- Delivered high-volume customer service while training new team members.
Manager
Linden Hill Motel
01.2012 - 08.2016
- Managed daily operations, scheduling, and finances.
- Resolved customer issues and improved guest satisfaction.
Education
Bachelor of Science - Accelerated Nursing Program
Baylor University
Austin, TX12.2025
Bachelor of Science - Biology, Minor in Business Administration
Baylor University
Waco, TX12.2020
High School -
St. Joseph High School
Victoria05.2016
Skills
- Patient-centered care & communication
- EHR documentation (Epic, Athena, clinical portals)
- Data migration
- Interdisciplinary collaboration
- Leadership & training
- Customer service & conflict resolution
- Teamwork and collaboration
- Adaptability
Accomplishments
- Supervised team of 5+ staff members during clinical shifts.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved patient complaints and concerns which led to improved satisfaction.
- Collaborated with team of physicians and APP's in the development of TeleMedicine services.
Timeline
MA/Scribe
NAU Urology Specialists
02.2021 - 09.2024
Implementation Manager / Customer Support
Cameron Inn & Suites
01.2021 - Current
Server, Trainer, Bartender
Crickets Draft House & Grille
08.2019 - 01.2020
Manager
Linden Hill Motel
01.2012 - 08.2016
Bachelor of Science - Accelerated Nursing Program
Baylor University
Bachelor of Science - Biology, Minor in Business Administration
Baylor University
High School -
St. Joseph High School
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