Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline

Richard Wilson

Account Manager
Farmingdale,NY

Summary

  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

Verizon
Valley Stream, NY
11.2009 - 04.2011
  • In a B Store will perform the following duties:
  • Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk
  • Responsible for financial, budget, and sales reporting
  • Maintains knowledge of company and market promotional elements
  • Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures
  • Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results
  • Make decisions regarding hiring, promotion, and disciplinary actions
  • Assess individuals and team performance and initiate developmental plans to narrow competency gaps
  • Customer Retention: Identify and implement customer retention tools for retail store
  • Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
  • Resolve customer complaints in a timely and Page 2 of 3 empathetic manner
  • Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns
  • Ensure compliance with physical control standards
  • Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Store Manager

Verizon
Westbury, NY
03.2008 - 01.2010
  • In an A Store will perform the following duties:
  • Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk
  • Responsible for financial, budget, and sales reporting
  • Maintains knowledge of company and market promotional elements
  • Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures
  • Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results
  • Make decisions regarding hiring, promotion, and disciplinary actions
  • Assess individuals and team performance and initiate developmental plans to narrow competency gaps
  • Customer Retention: Identify and implement customer retention tools for retail store
  • Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
  • Resolve customer complaints in a timely and empathetic manner
  • Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns
  • Ensure compliance with physical control standards
  • Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Indirect Account Manager

Verizon
Melville, NY
04.2011 - 03.2023
  • Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators
  • Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction
  • Consult with District/Agent Principals to implement agent location specific action plans for improvement
  • Communicate sales programs results/effectiveness to the field
  • Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems
  • Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded
  • Drive agents/retailers to hit sales objectives
  • Develop marketing plan for and participate in store grand openings and special events
  • Observe store personnel's sales techniques and customer interaction, and coach employees on VZW selling strategies
  • Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup
  • Identify and provide recommendations to VZW regarding termination of agent contracts for non-performing agent locations
  • Identify, coach and develop existing agents with potential for location expansion based up profitability and performance measures
  • Merchandising / Collateral: Ensure that all merchandising and collateral is in compliance with company standards that position
  • VZW as the industry leader
  • Audit to ensure that all signage, brochures, pamphlets, etc
  • Are displayed properly
  • Coach agent/retailer management regarding importance of compliance
  • Communicate promotions to agents/retailers, and drive VZW key objectives
  • Customer Retention: Maintain and grow existing customer base and manage churn.

Education

Bachelor of Science (BS) - Business Management

University of The West Indies, Kingston, Jamaica
08.1990 - 06.1994

Skills

  • Recruiting and Hiring
  • Policies and Procedures
  • Shift Scheduling
  • Sales Strategies
  • Multitasking and Organization
  • Documentation and Reporting
  • Verbal and Written Communication
  • Team Building and Leadership
  • Employee Supervision and Motivation
  • Inventory Management
  • Staff Development
  • Customer Service Management

Languages

  • English

    • Additional Information

    • Career Interests: Technology Details: Career Interests: Marketing and Communications Details:

    Timeline

    Indirect Account Manager - Verizon
    04.2011 - 03.2023
    Store Manager - Verizon
    11.2009 - 04.2011
    Store Manager - Verizon
    03.2008 - 01.2010
    University of The West Indies - Bachelor of Science (BS), Business Management
    08.1990 - 06.1994

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