Richard Wilson Fernandez
Denver,CO
Summary
Motivated individual with extensive experience in Retail and; Cannabis Industires. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills. Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction. Won several contests for making the most sales monthly with the following products Flower, Concentrates and Cartridges. For vendor's Meraki 710 labs and Mountain Select. Know all the laws when it comes to state standards in order to keep the company protected from Med violations
Overview
1
1
Certification
11
11
years of professional experience
Work History
Budtender
Green Tree Medicinals
Northglenn, CO
11.2024 - Current
- Provided exceptional customer service by assisting customers in selecting and purchasing cannabis products based on their preferences and needs
- Demonstrated extensive knowledge of different strains, product types, and consumption methods to educate customers on the effects and benefits of each option
- Maintained a clean and organized sales floor, ensuring that all products were properly labeled, stocked, and displayed for easy customer access
- Adhered to strict compliance regulations regarding age verification, product labeling, packaging requirements, and record-keeping procedures
- Managed cash transactions accurately using point-of-sale (POS) systems while maintaining a high level of integrity in handling financial transactions
- Assisted in inventory management by conducting regular stock checks, monitoring expiration dates, and restocking shelves as needed
- Provided guidance on dosage recommendations for various cannabis products based on individual tolerance levels and desired effects
- Built strong relationships with repeat customers through personalized interactions to ensure customer loyalty and satisfaction
- Resolved customer complaints or concerns promptly by actively listening to their feedback and finding appropriate solutions within company policies
- Participated in ongoing training programs related to cannabis laws/regulations updates as well as new product knowledge sessions provided by suppliers/vendors
Budtender
Solace Meds
Wheat Ridge, CO
12.2023 - 10.2024
- Bud-tender made sure every customer was satisfied with their purchase always tried to upsell the customer, made sure I followed all state laws by double checking IDs making sure to put labels on every item that left the store as well as the receipt of every item the customer purchased!
- I labeled product that came into the store, I was employee of the month in March 2024 top sales and continued to achieve these goals which made my job Fun and challenging at the same time
- I have very extensive knowledge on cannabis and love to talk educated new customers on all of the products to ensure they leave happy and satisfied
- I'm very punctual
- Always on time
- A team player
- Willing to always help out a teammate
- Adapt very quickly to changes certificates for knope training!
Budtender
Green Cross of Cherry Creek
Denver, CO
07.2020 - 11.2023
- Serviced customers and helped find the correct medication for their needs
- I was always able to adapt to the company's core values
- Used flo hub as POS Used weedmaps to help get orders ready before the customer arrived
- Worked MED and REC
- Strong knowledge of cannabis
- Pick up hours around the clock
- Always ready to sell flower and concentrates with the correct identification
- And only the correct identification
- Always fixed any discrepancies in METRC
Budtender
Yuma Way LLC
Denver, CO
02.2018 - 07.2020
- Always was having competition when we got a new rep for the month, and tried to always sell their product out of everybody always having team competitions
- Used iheart Jane/Weedmaps to get orders ready so they weren't sitting in queue
- I was using the biotrack system to do all purchases
- Always double-checked IDs when they came to counter
- Made sure they knew the product they were purchasing, so they always got the right thing!
- If customer had any questions about cannabis I was the one to discover their needs, like indica, sativa or if it was the terpenes they liked about the product! So we can find one to tailor their needs
- Always on time
- Picked up shifts around the clock
- Have own vehicle/transportation
- Being an Ambassador
Cashier
Circle K
Denver, CO
01.2016 - 01.2018
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Enforced store safety and cleanliness standards, reducing hazards
- Developed strong customer service skills by providing efficient and accurate service
- Greeted and informed customers of products, fostering positive store experiences
- Used POS system to complete purchases for customers
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Delivered exceptional customer service at all points of contact
Cashier Team Lead
Giggles GlassHole
Pueblo, CO
09.2015 - 01.2016
- Know all the correct sizes and angles of bangers, for their rig, bong!
- Very knowledgeable about heady glass (ART)
- Always was checking IDs
- Opened/Closed on days I needed to
- Made great deals for customers to always return!
- Delivered quick, professional, and friendly check-out experience to customers
- Assisted managers with store training to promote smooth operations
- Optimized cashier performance by providing feedback and coaching
Education
HIGH SCHOOL DIPLOMA -
East High School
Denver, CO06.2012
Skills
- Biotrack
- Flowhub
- Pos
- Upselling
- Dutchie backoffice
- Safety Protocols
- Cash Handling
- Team Contribution
- Critical Thinking
Certification
- Konope, 01/01/24, 01/31/26, Completed this training for MED in January 2024. Certification is good for 2 years.
- Driver's License
Timeline
Budtender
Green Tree Medicinals
11.2024 - Current
Budtender
Solace Meds
12.2023 - 10.2024
Budtender
Green Cross of Cherry Creek
07.2020 - 11.2023
Budtender
Yuma Way LLC
02.2018 - 07.2020
Cashier
Circle K
01.2016 - 01.2018
Cashier Team Lead
Giggles GlassHole
09.2015 - 01.2016
HIGH SCHOOL DIPLOMA -
East High School