Richard Windom
Riverstone Logistics
Forney,TX
1
Certification
4
years of professional experience
Work History
Assistant Location Manager
2 Years 6 Months- Coordinated location logistics to ensure efficient site operations and resource allocation.
- Assisted in managing vendor relationships, enhancing communication and service delivery.
- Developed and maintained project schedules to align with operational requirements.
- Streamlined workflow processes to improve efficiency in location management tasks.
- Conducted site inspections to ensure compliance with safety regulations and quality standards.
- Collaborated with cross-functional teams to support project execution and resolve issues promptly.
- Trained new team members on location management protocols and best practices for efficiency improvement.
- Developed comprehensive training programs for new hires that facilitated quick integration into the workforce while upholding high standards of professionalism.
- Implemented safety protocols to minimize workplace accidents, consistently maintaining a safe environment for employees and customers alike.
- Provided support during high-volume periods by assisting staff members with various tasks as needed.
- Effectively addressed employee performance issues through coaching, mentoring, or disciplinary action as necessary.
- Evaluated current processes, identifying areas for improvement that ultimately led to more streamlined operations.
Warehouse Operations Supervisor
9 Months- Processed product returns efficiently and promptly.
- Evaluated returned items to assess condition and return rationale.
- Maintained accurate inventory records for returned products and coordinated restocking with warehouse personnel.
- Updated Lowe's on customer returns, addressing concerns and providing timely updates.
- Compiled reports on return patterns and offered strategies to minimize return occurrences.
- Collaborated with warehouse staff, customer service, and other departments for operational efficiency.
Delivery Coordinator
10 Months- Coordinate Deliveries: Manage the scheduling, routing, and tracking of home deliveries
- Customer Service: Communicate with customers to confirm delivery times and address any delivery-related inquiries or issues
- Liaise with Warehouse: Work closely with the warehouse team to ensure products are ready and available for delivery
- Manage Delivery Team: Oversee the delivery team, ensuring they are following proper procedures and providing excellent customer service
- Problem Solving: Address any issues or delays in the delivery process and find solutions to ensure customer satisfaction
- Reporting: Maintain records of deliveries and returns, and generate reports as required
Shift Leader
3 Months- Order Management: Oversee the processing of online orders to ensure they are fulfilled accurately and on time
- Team Leadership: Lead the shift team, providing guidance and support to ensure efficient operations
- Customer Service: Handle customer inquiries related to online orders and resolve any issues that may arise
- Inventory Management: Monitor inventory levels and communicate with the warehouse or supply chain team as needed
- Quality Control: Ensure the quality of products being shipped meets company standards
- Reporting: Prepare and present reports on shift performance and online order trends
Education
High School Diploma
Skills
Logistics management
Customer service
Site inspection
Team supervision
Scheduling expertise
Inspirational leadership
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Warehouse safety
Team leadership
Team collaboration
Warehouse organization
Safety protocols
Certification
- Licensed Forklift Operator - 2022-2027
- Certified Forklift Trainer - 2024-2027
Timeline
Assistant Location Manager
Riverstone Logistics
01.2024 - CurrentRead More
Warehouse Operations Supervisor
Riverstone Logistics
04.2023 - 01.2024Read More
Delivery Coordinator
Lowe's Home Improvement
06.2022 - 04.2023Read More
Shift Leader
Lowe's Home Improvement
04.2022 - 07.2022Read More
Longview High
High School Diploma
Read More