RICHARD WINKELMAN
Sandy
Summary
Dynamic Parts Manager with a proven track record at RHINO LAUNDRY EQUIPMENT, enhancing inventory management and customer satisfaction. Expert in negotiating with suppliers to reduce costs and implementing efficient systems. Skilled in customer service and invoice processing, fostering strong relationships that drive repeat business and operational excellence.
Overview
51
51
years of professional experience
Work History
Parts Manager
RHINO LAUNDRY EQUIPMENT
01.2024 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Supervised and trained staff on product knowledge and customer service.
- Developed customer loyalty program that increased repeat business by offering discounts on future purchases.
Parts Manager
ALLIANCE COMMERICAL EQUIPMENT
05.1982 - 10.2024
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Machinist
TOOL DESIGN AND ENGINEERING
04.1974 - 04.1982
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
Education
General Studies
HIGHLAND HIGH SCHOOL
Salt Lake City, UT05-1976
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Returns processing
- Forklift operation
- Inventory restocking
Timeline
Parts Manager
RHINO LAUNDRY EQUIPMENT
01.2024 - Current
Parts Manager
ALLIANCE COMMERICAL EQUIPMENT
05.1982 - 10.2024
Machinist
TOOL DESIGN AND ENGINEERING
04.1974 - 04.1982
General Studies
HIGHLAND HIGH SCHOOL
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