Richard Wood
Adams,NY
Summary
Accomplished professional with a diverse background in logistics and law enforcement, notably with the City of Watertown. Excelled in roles requiring strategic planning, effective communication, and leadership. Demonstrated talent in recruitment, training, and policy implementation, enhancing operational efficiency and team performance. Skilled in leveraging technology for data analysis and process optimization.
Overview
34
34
years of professional experience
Work History
Courier
Federal Express Corporation
10.2018 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Used established safe work and driving methods at all times to avoid accidents and harm.
- Verified package information to check for accuracy and completeness.
- Created routing of 50-80 time sensitive/specific deliveries and pick-ups, while balancing company and customer needs.
Delivery Driver
United Parcel Service, UPS
10.2014 - 10.2018
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed 120-240 on-time deliveries and pick-ups by choosing best and most efficient routes, with prescribed routing and with consideration for company and customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Sales and Leasing Consultant
Waite Toyota Inc.
03.2013 - 10.2014
- Followed-up on warm phone and Internet leads. Responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Used in-store system to locate inventory and place special orders for customers.
Police Officer, Sergeant, Det Sergeant, Lieutenant
City of Watertown
08.1990 - 03.2013
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Investigated numerous incidents and crimes, collected evidence, and recorded witness statements.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Provided testimony in court proceedings.
- Spearheaded investigations into criminal and Internal activities.
- Supervised Uniformed Officers and Detectives
- Field and Academy Trainer
- Trainer, Evaluator, Counselor, Disciplinarian as a Supervisor
- Completed reports, performance evaluations, training plans, employee records, counseling memos, employee improvement plans
- Stayed abreast of Civil Service Laws, State and Federal Labor Laws, Current Management Practices
- HR representative for employees regarding scheduling, time ( Vacation, Holiday, Personal, Sick, Bereavement) use and balance records supporting employee benefits and payroll needs, Light Duty assignments, FMLA, Military Leave, Apprenticeship records, Student Loan deferment records
- Served on Safety, Grievance, Accident Review and Awards Committees
- served as a recruiter, participated in Job Fairs and Q&A Panels, sat on Oral Interview Boards, conducted Background Investigations, applicant screenings, served as testing proctor
- Served on Union board and negotiating team
- Assisted in special investigations and crime prevention programs.
Education
Bachelor of Science - Criminal Justice / Sociology
SUNY Brockport
Brockport, NYAssociate of Applied Science - Criminal Justice
SUNY Jefferson
Watertown, NYMath And Sciences
University of Buffalo
Buffalo, NYHigh School Diploma -
South Jefferson High School
Adams, NYCertificate - Police Officer Basic School
Black River / St Lawrence Valley Police Academy
Watertown, NY12.1990
Skills
- Logistics, Strategic Planning, Scheduling
- Working Independently, Time Management
- Attention to Detail, Organization
- Deadline Adherence, Prioritizing
- Recruitment, Training and Development, Talent Management
- Complaint Resolution, Mediation, Counseling
- Embrace technology to automate, streamline, objectify
- Data Collection and Analysis
- Staff Management, Records and Files Maintenance
- Policy Implementation and Adherence
- Performance Review and Management
Timeline
Courier
Federal Express Corporation
10.2018 - Current
Delivery Driver
United Parcel Service, UPS
10.2014 - 10.2018
Sales and Leasing Consultant
Waite Toyota Inc.
03.2013 - 10.2014
Police Officer, Sergeant, Det Sergeant, Lieutenant
City of Watertown
08.1990 - 03.2013
Bachelor of Science - Criminal Justice / Sociology
SUNY Brockport
Associate of Applied Science - Criminal Justice
SUNY Jefferson
Math And Sciences
University of Buffalo
High School Diploma -
South Jefferson High School
Certificate - Police Officer Basic School
Black River / St Lawrence Valley Police Academy
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