Richard Worloma
Maple Grove,United States
Summary
Highly skilled and experienced IT Systems Engineer with over 15 years of experience managing and maintaining complex software systems. Possess excellent problem-solving skills, with the ability to quickly identify issues, and provide effective solutions. Proven ability to work with cross-functional teams to achieve common goals. Excellent communication and interpersonal skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Release Manager
Wex, Inc.
Edina, United States
07.2023 - 06.2024
- Conducted thorough evaluations for release preparation.
- Collaborated with release coordinators, developers, and QA teams to align schedules.
- Acted as primary liaison to convey release status updates to teams and stakeholders.
- Engaged in product launch and regression testing activities.
- Ensured continued functionality of applications after deployment with monitoring tools such as Datadog and Splunk.
- Developed and managed release documentation and procedures.
Configuration Manager
Wex, Inc.
Edina, United States
07.2013 - 07.2023
- Identified opportunities for process improvement within configuration management, and implemented solutions to enhance system efficiency and compliance.
- Ensured the security and compliance of data by enforcing industry standards.
- Conducted configuration audits to verify adherence to software standards.
- Configured and maintained IIS for internal and external web applications.
- Managed processes for Windows web services certificate handling, including installation and renewal.
- Executed efficient migration process for SSRS from on-premises to cloud platform.
- Monitored system performance utilizing Splunk and Datadog to detect bottlenecks.
- Facilitated software release management by planning, scheduling, and coordinating.
- Supported Level 1 and Level 2 technical teams through troubleshooting complex issues.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Ensured that appropriate levels of authorization were granted before making any changes in system configurations.
IT Systems Engineer
XRS Corporation
Eden Prairie, United States
07.2010 - 07.2013
- Monitored, configured, and optimized the performance of Windows Server environments.
- Managed provisioning of volumes, VMware data stores, and LUNs.
- Executed routine backups of essential systems and applications.
- Managed user accounts and groups in Active Directory.
- Resolved user issues through effective troubleshooting.
- Engaged with clients for system requirement analysis.
- Delivered outstanding technical assistance and resolutions to end users.
- Implemented and validated testing procedures for system performance assessments.
System Administrator
Doherty Staffing
Edina, United States
05.2008 - 07.2010
- Oversaw maintenance of IT infrastructure components such as servers, networks, and storage systems.
- Installed and managed antivirus solutions to safeguard against unauthorized access, malware, and data breaches.
- Implemented regular backup processes for consistent data protection and availability.
- Executed regular Windows updates with WSUS to maintain updated systems.
- Resolved end-user issues through daily technical support.
- Recorded system configurations and troubleshooting procedures for later use.
- Generated comprehensive configuration guides for seamless desktops, laptops, and mobile device deployment.
- Implemented and managed VPNs, enabling employees to have secure remote access.
- Deployed operating system upgrades and security patching per IT policies.
Education
Associate of Applied Science - Information Technology
Hennepin Technical College
Minneapolis, MNSkills
- IT Infrastructure Management
- Cloud Technologies
- Scripting and Automation
- System Configuration and Administration
- Security and Compliance
- Cross-team collaboration
- Problem Solving and Troubleshooting
- Technical Documentation and Reporting
- Vendor and stakeholder communication
Certification
- MCTS - Microsoft Certified Technology Specialist
- MCP - Microsoft Certified Professional
- CompTIA Network+
- CompTIA Linux+
- Microsoft Certified: Azure Fundamentals
References
References available upon request.
Timeline
Release Manager
Wex, Inc.
07.2023 - 06.2024
Configuration Manager
Wex, Inc.
07.2013 - 07.2023
IT Systems Engineer
XRS Corporation
07.2010 - 07.2013
System Administrator
Doherty Staffing
05.2008 - 07.2010
Associate of Applied Science - Information Technology
Hennepin Technical College
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