RICHARD DALTON Wise
Pineville,LA
Summary
Diligent Administrative Clerk seeking new opportunities. Proficient in managing office tasks, coordinating schedules, and supporting team operations. Demonstrated ability to handle multiple responsibilities with efficiency and accuracy.
Overview
10
10
years of professional experience
Work History
Administrative Clerk / Patient Access Representative
St. Frances Cabrini Hospital
05.2021 - 01.2025
- Checking insurance coverage, identifying appropriate plan codes, and confirming eligibility for services.
- Entered data into system and updated customer contacts with information to keep records current.
- Obtaining patient signatures on necessary consent and authorization forms, explaining relevant details clearly.
- Discussed payment options with patients, including potential costs and financial assistance programs, including collecting co-payments, if applicable
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data to admit patients to assigned quarters per provider orders while maintaining relevant diagnostic and demographic information
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained communication between front-line ER staff and supervisory medical staff to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts, including assisting with combative patients as needed while helping to maintain the safety and security of medical staff.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
Administrative Clerk / Patient Access Representative
St. Frances Cabrini Hospital
04.2019 - 02.2021
- Checking insurance coverage, identifying appropriate plan codes, and confirming eligibility for services.
- Entered data into system and updated customer contacts with information to keep records current.
- Obtaining patient signatures on necessary consent and authorization forms, explaining relevant details clearly.
- Discussed payment options with patients, including potential costs and financial assistance programs, including collecting co-payments, if applicable
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data to admit patients to assigned quarters per provider orders while maintaining relevant diagnostic and demographic information
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained communication between front-line ER staff and supervisory medical staff to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts, including assisting with combative patients as needed while helping to maintain the safety and security of medical staff.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
Welding Apprentice/Laborer
Bilfinger Industrial Services
10.2016 - 09.2017
- Expanded knowledge of different welding processes, including MIG, TIG, and Stick welding, through hands-on experience and training sessions.
- Contributed to efficient project completion by assisting in the setup, maintenance, and clean-up of workstations.
- Collaborated effectively with team members to ensure smooth workflow and timely project completion.
- Enhanced safety measures by diligently following established OSHA guidelines and procedures during all welding tasks.
Electronics Technician
In and Out smart repair
06.2016 - 10.2016
- Daily tasks included
- Troubleshot error codes
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
Smoothie Specialist/ Cashier
Smoothie King
01.2016 - 04.2016
- Produced a consistent product under time constraints, ensuring customer satisfaction, and maintaining a clean and orderly work space
- Monitored product freshness and maintained inventory
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Sales floor Associate
Walmart
07.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Stocker
Super 1
11.2014 - 07.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
Education
High school diploma or equivalent - General Studies
Youth Challenge Program
09.2014
Some college (no degree) - Criminial Justice
LSUA
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Problem-solving
- Documentation and recordkeeping
- Database administration
- Appointment scheduling
- Customer service
- Multitasking
Timeline
Administrative Clerk / Patient Access Representative
St. Frances Cabrini Hospital
05.2021 - 01.2025
Administrative Clerk / Patient Access Representative
St. Frances Cabrini Hospital
04.2019 - 02.2021
Welding Apprentice/Laborer
Bilfinger Industrial Services
10.2016 - 09.2017
Electronics Technician
In and Out smart repair
06.2016 - 10.2016
Smoothie Specialist/ Cashier
Smoothie King
01.2016 - 04.2016
Sales floor Associate
Walmart
07.2015 - 02.2016
Stocker
Super 1
11.2014 - 07.2015
Some college (no degree) - Criminial Justice
LSUA
High school diploma or equivalent - General Studies
Youth Challenge Program
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