Richard Y.
The Greater Wausau Area
Summary
Strategic and results-driven professional with a proven record of exceeding multi-million-dollar targets and leading high-performing teams. Experienced in managing complex portfolios, building strong partnerships across clients, vendors, and internal teams, and improving operational efficiency. Skilled in using analytics and CRM tools (Salesforce, Power BI, Snowflake) to drive growth, streamline processes, and deliver measurable business results. Known for taking initiative, solving problems, and consistently exceeding ambitious goals.
Overview
7
7
years of professional experience
Work History
Strategic Account Manager
Aqua Finance, Inc.
08.2023 - Current
- Lead national strategic accounts and partnerships across RV, Marine, and Powersports, managing enterprise dealer relationships across 29 states.
- Delivered $120M in 2024 and $260M in 2025, exceeding aggressive growth targets and contributing to a $1.2B team goal.
- Established and expanded strategic partnerships with major OEMs and dealer groups, including Winnebago, Malibu, Brunswick, Barletta, Camping World, KTM, Husqvarna, and E-Z-GO.
- Drove market expansion by acquiring 100+ new dealer partnerships in 2025 and securing preferred / primary lender status across dealer platforms.
- Own and lead executive-level engagement on lending strategy, program design, and platform adoption, and played a key leadership role in the launch of the Aqua Finance application portal.
Collections Lending Manager
Aqua Finance, Inc.
09.2021 - 08.2023
- Managed a team of 60+ collections professionals, including overseas agents and third-party vendors, driving consistent performance and operational compliance.
- Implemented and optimized a dialer platform, increasing call campaign efficiency by 50% and reducing delinquent accounts.
- Conducted weekly performance reviews, identifying workflow improvements that boosted agent productivity and collection outcomes.
- Oversaw repossession vendor partnerships, streamlining recovery processes and reducing losses.
- Developed and executed strategic initiatives to enhance collections efficiency, drive team results, and strengthen portfolio performance.
Debt Collector
Aqua Finance, Inc
06.2020 - 09.2021
- Managed a $17M loan portfolio, ensuring timely collections across diverse accounts while maintaining compliance with FDCPA and lending laws.
- Independently developed and executed collection strategies, increasing recovery rates and streamlining outreach efforts.
- Consistently ranked as top performer, exceeding collection targets consecutively.
- Referred delinquent accounts for repossession, coordinating with internal teams and external vendors to maximize recovery.
- Maintained accurate records of account activity and outcomes, supporting reporting and audit requirements.
Shift Manager
Panda Restaurant Group
08.2019 - 07.2020
- Led and motivated shift teams, ensuring smooth restaurant operations, exceptional customer service, and adherence to health and safety standards.
- Drove sales growth by promoting Panda Tea Bar drinks and menu items, increasing customer engagement and product adoption.
- Implemented process improvements to reduce food waste and decrease drive-through wait times, boosting operational efficiency and store revenue.
- Managed relationships with vendors, including food suppliers and maintenance providers, ensuring inventory accuracy, product quality, and seamless operations.
- Coached, trained, and developed team members to enhance performance, productivity, and customer satisfaction.
- Oversaw cash handling, inventory control, and end-of-shift reporting, maintaining accuracy and compliance.
Teaching Intern
D.C. Everest Area School District
09.2019 - 01.2020
- 3rd Grade Teacher - Internship
Customer Service Specialist
Foot Locker
04.2019 - 09.2019
- Provide high quality support to customers, resolving inquiries and issues efficiently and professionally.
- Process orders, returns, exchanges, and refunds in compliance with corporate policies.
- Maintain accurate records of customer interactions in CRM systems and ensure timely follow-ups.
- Collaborate with cross-functional teams to resolve complex issues and improve customer experience.
- Identify process improvements and provide feedback to enhance service and operational efficiency.
Education
North Central Technical College
The Greater Wausau AreaSkills
- Revenue growth
- Client relationship management
- Vendor management
- Competitive analysis
- Sales targeting
- Closing techniques
- Lead generation
- Account servicing
- Networking events
- Salesforce software
Timeline
Strategic Account Manager
Aqua Finance, Inc.
08.2023 - Current
Collections Lending Manager
Aqua Finance, Inc.
09.2021 - 08.2023
Debt Collector
Aqua Finance, Inc
06.2020 - 09.2021
Teaching Intern
D.C. Everest Area School District
09.2019 - 01.2020
Shift Manager
Panda Restaurant Group
08.2019 - 07.2020
Customer Service Specialist
Foot Locker
04.2019 - 09.2019
North Central Technical College