Managed property maintenance schedules to ensure timely repairs and upkeep.
Negotiated lease agreements with tenants to optimize occupancy rates.
Conducted regular property inspections to maintain compliance with safety regulations.
Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
Conducted routine interior and exterior inspections of properties to identify areas requiring attention or improvement.
Supervised building repairs, maintaining open communication with tenants to minimize disruptions during construction projects.
Improved property value through strategic renovations and regular upkeep.
Rheem Water Heater Representative
TMIP Sales
06.2021 - 12.2024
Developed and implemented effective sales strategies to enhance customer engagement and retention.
Conducted market research to identify emerging trends and adjust sales tactics accordingly..
Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Responded to customer questions via telephone and written correspondence regarding warranty eligibility, processing claims or one-tracking claims to the company representatives.
Communicated with clients and customers to gather, provide and share updated information on products and services.
Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved accounting, service and delivery concerns.
Collaborated with cross-functional teams to streamline communication and optimize sales processes.
Concrete and Water Testing Technician
Arkansas Testing Laboratories
08.2017 - 06.2021
Conducted thorough testing and quality assurance of products to ensure compliance with industry standards.
Operated and maintained testing equipment, ensuring optimal performance and accuracy in results.
Collaborated with cross-functional teams to identify defects and implement corrective actions effectively.
Ensured accurate documentation of test results, maintaining an organized database for easy reference during future projects.
Participated in regular meetings with management to provide updates on project progress, addressing any concerns or challenges promptly for timely resolution.
Managed equipment calibration schedules, ensuring optimum performance throughout the testing process.
Maintained compliance with industry standards through meticulous attention to detail during all phases of testing.
Attended training to gain knowledge of program needs for test failure diagnosis and repair.
Operated tools such as cut-off saw, gravel gradation unit, concrete press for destructive testing, oil and grease separator and various waste water testing components.
Followed standard operating procedures for inspections and tests.
Followed safety protocols while handling hazardous materials to include a radioactive density unit.
Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
Education
Associate of Arts - General Studies
York College
York, NE
Automotive Tech - Automotive Repair
WITI Rice Lake Wisconsin
Rice Lake, WI
Airframe & Power Plant License - Aircraft Maintenance And Repair
Spartan School Or Aeronautics
Tulsa, OK
Timeline
Rheem Water Heater Representative
TMIP Sales
06.2021 - 12.2024
Rental Property Owner
Self
11.2017 - Current
Concrete and Water Testing Technician
Arkansas Testing Laboratories
08.2017 - 06.2021
Associate of Arts - General Studies
York College
Automotive Tech - Automotive Repair
WITI Rice Lake Wisconsin
Airframe & Power Plant License - Aircraft Maintenance And Repair