Richard Young
Orem,UT
Summary
A dependable and highly organized professional with over 5 years of experience in the airline industry. Skilled in customer service, data entry, and records management, with a proven ability to prioritize tasks in fast-paced environments. Adept at working under pressure while maintaining a positive attitude and delivering exceptional service. Demonstrated expertise in assisting passengers with baggage handling, boarding, and disembarking to ensure seamless travel experiences. A strong team player with excellent communication and interpersonal skills, committed to operational efficiency and providing top-tier customer service at every touchpoint.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Allegiant Air
01.2024 - Current
- Responsible for providing world-class customer service duties including ticketing, gate operations, baggage service, and departure coordinator roles.
- Supported passengers with special needs or disabilities by providing assistance throughout their airport journey
- Collaborated with team members and other airport departments to resolve issues efficiently and ensure on-time departures.Handled customer inquiries and concerns professionally, ensuring passenger satisfaction and retention.
Customer Service Representative Team Lead
Japan Airlines - Pacific Aviation
05.2018 - 06.2023
- Proficient in using Amadeus System, making boarding announcements, handling standby passengers, piter out passenger manifest and seating chart for crew, check ICAO regulation for each country
- Identified and tracked missing or delayed luggage for customers, promptly resolving issues
- Booked flights, reserved seats and rescheduled passengers to provide superior customer service
- Processed baggage claims for lost or damaged luggage, initiating search efforts
AIRPORT RAMP AGENT
GAT Airline Ground Support
03.2018 - 05.2020
- Promoted a safety-first culture by adhering to OSHA standards, preventing accidents, and maintaining equipment to ensure a safe and efficient working environment.
- Collaborated closely with team members to monitor supply levels, request necessary items, and complete daily tasks, ensuring smooth ramp operations.
- Conducted regular inspections of ramp equipment and worked with the team to ensure proper use and functionality.
- Supported timely aircraft turnarounds by handling baggage, cargo, and aircraft servicing in coordination with other airport staff, always prioritizing safety and operational efficiency.
Education
Bachelor of Science (B.S.) - Aviation Management
Utah Valley University
Orem, UT12.2025
Associate of Science - Aviation
Utah Valley University
Orem, UT05-2024
Skills
Exceptional Communication
Conflict Resolution & Problem-Solving
Multitasking & Time Management
Cultural Awareness & Sensitivity Safety & Security Knowledge
Teamwork & Collaboration
Attention to Detail
Adaptability & Flexibility
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Representative
Allegiant Air
01.2024 - Current
Customer Service Representative Team Lead
Japan Airlines - Pacific Aviation
05.2018 - 06.2023
AIRPORT RAMP AGENT
GAT Airline Ground Support
03.2018 - 05.2020
Bachelor of Science (B.S.) - Aviation Management
Utah Valley University
Associate of Science - Aviation
Utah Valley University