Richard Zabala
Hutto,TX
Summary
Dynamic and detail-oriented professional with experience at Lowe's Home Improvement, excelling in customer service and cash handling. Proficient in technology and conversant in Spanish, I effectively addressed customer needs and resolved issues, enhancing satisfaction and loyalty. My background as a Certified Medical Assistant further strengthens my communication and organizational skills. I fully understand medical terminology and can explain to patients within scope of practice.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Lowes Home Improvment
04.2025 - Current
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Corrdinated with team members to imrpove customer expirance
Cashier
Lowes Home Improvment
04.2024 - 04.2025
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Certified Medical Assistant
Hutto High School
02.2023 - 03.2023
- Certified through a Hutto High School course. (no longer certified)
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
High School Diploma -
Hutto High School
Hutto, TX05.2023
Skills
- Conversational Spanish skills
- Proficient with technology and smart devices
- Detail-oriented
- Phone etiquette
- Medical terminology
- Customer service
Certification
- CCMA - Certified Clinical Medical Assistant (2023) - No longer active
- Certified EKG tech (2023) - No longer active
- Certified Phlebotomist (2023) - No longer active
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Associate
Lowes Home Improvment
04.2025 - Current
Cashier
Lowes Home Improvment
04.2024 - 04.2025
Certified Medical Assistant
Hutto High School
02.2023 - 03.2023
High School Diploma -
Hutto High School