Richard Zahn

• Examined all loads for damages or defects prior to shipping to ensure quality control.
• Processed over 7000 cases of product per shipment, averaging five shipping containers daily.
• Demonstrated reliability by consistently attending scheduled and on-call shifts without supervision.

• Maintained package accountability and inventory accuracy throughout daily operations.
• Trained new employees on safety procedures and operational standards.
• Coordinated communication among 10–30 drivers to maintain workflow efficiency.
• Earned the 1,500 Smiles Award for reliability and service excellence.

• Interacted with customers, resolved customer conflicts and questions, while advancing customer service and active listening skills
• Able to follow direction and work independently
• Performed checkout procedures quickly and accurately while continuously upselling products

• Maintaining assigned sales quota and following established guidelines
• Learned and implemented consultative selling skills to identify opportunities, overcome objections, and close sales.
• Accurately completed and maintained customer records for services and quality control measures.