Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Richard Zambrano Jr.

Porter,TX

Summary

Driven Mechanical Technician with 3 years of experience in warehouse operations, heavy equipment operation and maintenance. Expertise in organizing and prioritizing workflows, fostering relationships with stakeholders and coordinating maintenance to sustain production. Accomplished in developing and actualizing best practices to enhance occupational health and safety. Keep systems running smoothly and efficiently to support business needs. Detail-oriented and methodical professional well-versed in root cause analysis and performance improvements. Achievements include directing replacement of key systems with minimal downtime and no budget overruns. Skilled project manager, team leader and complex problem-solver. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

7
7
years of professional experience

Work History

Mechanical Technician

Knapp Chevrolet
Houston, TX
08.2020 - Current
  • Performed preventative maintenance on mechanical equipment and machinery.
  • Tested, diagnosed, and repaired malfunctioning components.
  • Replaced worn or defective parts with new ones.
  • Assisted in the installation of new machines and equipment.
  • Inspected completed work for accuracy and quality assurance.
  • Monitored performance parameters to ensure optimal operation of machinery.
  • Conducted routine lubrication of moving parts according to safety protocols.
  • Adjusted machine settings as needed to optimize production processes.
  • Utilized hand tools such as wrenches, pliers, screwdrivers.
  • Maintained accurate records of repairs and preventive maintenance activities.
  • Developed detailed reports on operational issues and recommended corrective actions.
  • Calibrated instruments used in testing operations to verify performance specifications.
  • Researched technical manuals for troubleshooting guidance when necessary.
  • Organized spare parts inventory to facilitate quick access during repairs or replacements.
  • Operated computer-controlled automated systems for manufacturing processes.
  • Followed safety regulations while working with hazardous materials and chemicals.
  • Attended training sessions for updates on product changes or modifications.
  • Analyzed data from test runs to identify potential malfunctions in advance.
  • Collaborated with other technicians to complete complex projects efficiently.
  • Reviewed customer feedbacks for improving service standards and quality control.
  • Diagnosed mechanical problems and determined solutions to correct concerns.
  • Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
  • Installed, fit, cleaned and repaired valves, caps, hoses, pumps and gaskets.
  • Troubleshot, diagnosed and repaired engineering equipment.
  • Collaborated with team members, lending mechanical expertise to meet team goals.
  • Assembled, integrated and repaired equipment or systems in accordance with appropriate standards and procedures.
  • Cleaned, repaired and installed tank gaskets and internal and external valves.
  • Supported continuous improvement efforts to improve efficiency and productivity of maintenance technicians.
  • Operated pressure pumps, air electrical equipment and mechanical equipment.
  • Fabricated mechanical components consistent with engineering specifications for efficiency.
  • Generated failure reports and corrective measures on incidents to decrease and prevent failures.
  • Monitored, inspected or tested mechanical equipment.
  • Assembled or disassembled complex mechanical systems.
  • Validated mechanical systems, solved problems identified and assisted in equipment startups.
  • Conducted failure analyses, documented results and recommended corrective actions.
  • Interpreted engineering sketches, specifications or drawings.
  • Devised, fabricated or assembled new or modified mechanical components for products.
  • Estimated labor and material for parts and costs for assembly, testing, or installation.
  • Operated pressure pumps according to manufacturer specifications and safety rules.
  • Designed molds, tools or fixtures for use in manufacturing processes.
  • Calculated required capacities for equipment of proposed system to obtain specified performance.

Lube Technician

Keating Honda
Conroe, TX
01.2020 - 03.2020
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Installed new windshield wiper blades and checked tire pressure.
  • Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
  • Tested batteries using specialized equipment such as digital multimeters.
  • Maintained records of all work performed according to company guidelines.
  • Educated customers about preventive maintenance services available to them.
  • Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
  • Ensured that all tools were properly stored after use in order to maintain a clean working environment.
  • Reported any mechanical issues found during inspection to the supervisor immediately.
  • Disposed of used oil containers in accordance with local regulations.
  • Attended regular training sessions to stay up-to-date with industry standards.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Changed oil, transmission fluid and filters in vehicles.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Rotated tires and checked brakes on vehicles.
  • Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
  • Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Performed automotive preventive maintenance and inspected tires.
  • Reviewed completed work and road-tested vehicles.
  • Documented technical and system work performed for each vehicle on repair order.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Conducted test drives before and after repair services.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Reviewed work orders and discussed with supervisors.

Manager

Pizza Hut
Porter, TX
11.2019 - 01.2020
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed contracts before signing them on behalf of the organization.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Delivery Driver

Pizza Hut
Porter, TX
09.2019 - 11.2019
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Processed shipment documents neatly and efficiently for each load.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Presented order bills and collected payments for deliveries.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Kept accurate logs of all deliveries and trips.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Notified customers of delays to decrease calls to support.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Utilized street maps to plan and determine most efficient routes.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Navigated routes with relevant map programs and GPS systems.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Assisted warehouse personnel in packing orders when necessary.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.

Customer Service Specialist

Showbiz Cinemas
Kingwood, TX
04.2017 - 09.2019
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Performed data entry of customer orders into the company's order management system.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Ensured compliance with all applicable laws related to consumer protection regulations.
  • Analyzed customer feedback data to identify areas for improvement in products or services offered.
  • Provided technical support for troubleshooting software applications used by customers.
  • Updated knowledge base articles regularly with relevant content that is easily accessible by customers.
  • Tracked key performance indicators related to customer service operations using various reporting tools.
  • Monitored call center queues daily in order to respond promptly to customer inquiries.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Improved customer service wait times to mitigate complaints.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Executed on-time and under budget project management to resolve complex issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

High School Diploma -

Porter High School
Porter, TX
05.2019

Skills

  • Equipment Installation
  • Blueprint Interpretation
  • Regulatory Compliance
  • Work Order Interpretation
  • Preventive Maintenance
  • System Configuration
  • Equipment Monitoring
  • Mechanical Troubleshooting
  • Parts Fabrication
  • Quality Inspection
  • Safety Protocols
  • Power Tool Operation
  • Equipment Troubleshooting
  • Test Results Documentation
  • Database Management
  • Multi-Project Coordination
  • Component Fabrication
  • Efficiency Improvement
  • Root Cause Analysis
  • Cost Estimates
  • Product Improvement
  • Blueprint Reviews
  • Cost Estimation
  • Equipment Testing and Troubleshooting

References

References available upon request.

Timeline

Mechanical Technician

Knapp Chevrolet
08.2020 - Current

Lube Technician

Keating Honda
01.2020 - 03.2020

Manager

Pizza Hut
11.2019 - 01.2020

Delivery Driver

Pizza Hut
09.2019 - 11.2019

Customer Service Specialist

Showbiz Cinemas
04.2017 - 09.2019

High School Diploma -

Porter High School
Richard Zambrano Jr.