NI NI MAR
San Francisco,CA
Summary
Dedicated and detail-oriented professional with a strong background in customer service and cleaning operations. Fluent in both English and Burmese, offering excellent communication skills and a passion for providing exceptional service. Highly organized, adaptable, and skilled in multitasking, with a commitment to ensuring cleanliness, safety, and customer satisfaction. Known for a positive attitude, reliability, and ability to work efficiently both independently and as part of a team. Eager to apply expertise in creating a welcoming environment and exceeding customer expectations in every aspect of service.
Overview
32
32
years of professional experience
Work History
Room Attendant
Residence Inn Marriott/ Sonesta Es Suites
03.2017 - Current
- Consistently deliver exceptional customer service with a positive and professional attitude, ensuring a welcoming experience for guests at all times.
- Demonstrate excellent communication skills, maintaining clear and respectful interactions with customers to meet their needs.
- Possess in-depth knowledge of cleaning products, including proper usage and safety protocols for handling supplies.
- Take responsibility for maintaining the cleanliness and safety of all hotel rooms, adhering to top security standards while performing cleaning duties.
Room Attendant
Hotel Vertigo
07.2016 - 02.2017
- Accountable for ensuring the cleanliness and maintaining full security standards in all hotel rooms.
- Deliver exceptional performance with a positive and professional attitude, creating an outstanding customer experience.
- Exhibit strong communication skills, consistently engaging with customers to address their needs and ensure satisfaction.
- Possess a thorough understanding of cleaning supplies, including proper usage, handling, and safety procedures.
Cabin Cleaner
Air Serv Corporation
03.2011 - 06.2016
- Oversee cleaning and ensure full security for all overnight and turnaround flights, maintaining high standards of cleanliness and safety.
- Delegate tasks to crew members efficiently to ensure timely preparation and readiness of the cabin.
- Report lost and found items, missing supplies, and any discrepancies (seat covers, broken window shades) to the cabin dispatcher for prompt resolution.
Childcare Provider
Children’s Village
02.2010 - 08.2010
- Organize and lead engaging games and activities for children at the daycare center, fostering a fun and educational environment.
- Teach basic English vocabulary and the English alphabet, helping children develop foundational language skills.
Food Sorter
San Francisco Food Bank
11.2009 - 02.2010
- Manage the sorting and packing of food items for delivery to various stores, ensuring accuracy and efficiency.
- Ensure all items are properly sealed and prepared in advance of delivery, meeting quality and safety standards.
Childcare Provider
Happy Day Care
03.1994 - 07.2008
- Plan and lead engaging games and activities for children in the daycare center.
- Instruct children in both English and Burmese alphabets, supporting their development of foundational language skills in both languages.
Education
University of Yangon
City College of San Francisco
San Francisco, CA06.2011
Skills
- Proficient in both English and Burmese, with strong communication skills in each language
- Highly organized with a keen attention to detail and efficiency
- Collaborative team player, working well with others to achieve common goals
- Skilled in multitasking, effectively managing multiple tasks and priorities
- Adaptable to varying work schedules, demonstrating flexibility as needed
- Eager to learn and continuously improve skills and knowledge
Awards
Employee of the year, Air Serv Corp, 2014-2015
Languages
English
Limited Working
Burmese
Native or Bilingual
Timeline
Room Attendant
Residence Inn Marriott/ Sonesta Es Suites
03.2017 - Current
Room Attendant
Hotel Vertigo
07.2016 - 02.2017
Cabin Cleaner
Air Serv Corporation
03.2011 - 06.2016
Childcare Provider
Children’s Village
02.2010 - 08.2010
Food Sorter
San Francisco Food Bank
11.2009 - 02.2010
Childcare Provider
Happy Day Care
03.1994 - 07.2008
University of Yangon
City College of San Francisco