Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Richard A. Goodman

Myrtle Beach,SC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Advisor

Sparks Toyota
Myrtle Beach, SC
05.2022 - Current
  • The Service Advisor position required a trustworthy customer service integrity to ensure adherence to company standards, as well as a valued relationship with the customer
  • Reliable sales and service was always a priority to our customers and the flagship of the Toyota
  • Dealership/Service Department
  • Increased ancillary sales by 30% and tire sales by 40% in the assigned region, achieved employee of the month 3 times, ensuring customer satisfaction through speedy resolution of complaints and implementation of problems-solving strategies
  • Handled telephone inquiries regarding appointments and work in process.

Service Advisor

Suresky CDJR Chrysler Dealership
Goshen, NY
01.2021 - 02.2022
  • Acted as a liaison between customers, technicians, and parts specialists, to complete repairs and maintenance, resulting in an average of $100k in sales per month., Served as the primary point of contact for customers and managed 45-50 repair orders per day, with a special focus on warranty and recall work, to ensure that all work was completed correctly, on time and within budget
  • Remained in constant communication with the customers and warranty companies communicating the status of vehicle repairs to technicians, resulting in a customer satisfaction rating of 4.8 out of 5.

Flat Rate Technician

Mini of Ramsey
Ramsey, NJ
12.2019 - 01.2021
  • Completed daily repairs on an average of 20 vehicles per day, within the allotted time frame, resulting in a 98% customer satisfaction rate
  • Performed all inspections of all new and used vehicles transitioned into the dealership and or its service department
  • Maintained a neat and clean workstation, completing all tasks and responsibilities in accordance with manufacturer requirements, tasks and responsibilities always completed in a timely manner with respect to the customer and the MINI of Ramsey Company.
  • Conducted test drives before and after repair services.

Store Manager

Mavis Discount Tire
Walden, NY
08.2016 - 12.2019
  • Responsible for opening and closing the store, managing employee payroll and work hours, writing repair orders for technicians, managing man hours and work completed for every serviced vehicle, and increasing monthly revenue by 15%.
  • Responded to customer concerns and questions, achieving a 90% customer satisfaction rating as measured through an independent customer service survey conducted by the Company.
  • Managed a team of technicians while maintaining a high customer satisfaction rating and a high return customer rate by holding the team accountable to professional and courteous behavior towards customer care.
  • Trained and mentored associates to teach daily tasks and procedures.

Education

Automotive Degree -

Universal Technical Institute
Millwood, Massachusetts
01.2014

High School Diploma -

Valley Central High School
Walden, New York
01.2012

Skills

  • Management/Delegation,
  • Leadership/ Team building,
  • Sales
  • Customer Service
  • Team Collaboration
  • Data Processing
  • Handling Customer Complaints
  • Computer Skills
  • Attention to Detail
  • Extensive knowledge in the automotive industry,
  • Expertise in American/Foreign vehicles,
  • Excellent familiarity with different brand parts & vehicle manufacturers,
  • Automotive Repair work,

Certification

  • Ernest Hayes (Service Manager- Sparks Toyota) 610-733-3933
  • Dan Bennet (Southeast Toyota Dealer- Tire Rep) 843-267-6733
  • Brandon Hood (Used Vehicle Manager- Conway Ford) 614-400-3942

Timeline

Service Advisor

Sparks Toyota
05.2022 - Current

Service Advisor

Suresky CDJR Chrysler Dealership
01.2021 - 02.2022

Flat Rate Technician

Mini of Ramsey
12.2019 - 01.2021

Store Manager

Mavis Discount Tire
08.2016 - 12.2019

Automotive Degree -

Universal Technical Institute

High School Diploma -

Valley Central High School

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Richard A. Goodman