Richard A. Martin
Knightstown,IN
Summary
History of academic and career success that lends itself toward contribution of growth and enhancement of programs that provide benefit to the company. Demonstrated skills and expertise lie in areas of organization, management, and conceptualization of programs. Experience in maintenance and repair of mechanical machines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
6
6
Certification
Work History
Vocational Instructor
Ivy Tech Community College
New Castle, IN
07.2021 - Current
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
- Assisted program participants with achieving career and learning goals.
Electronic Monitoring Training Specialist
BI Incorporated
Anderson, IN
01.2019 - 07.2021
- Deliver training to internal ands external customers
- Deliver web based training on daily bases to external customer on use of software for tracking and monitoring clients
- Assist with training of new hire employees
- Work in team environment with three other trainers and department lead
- Maintain equipment and assist in preparing equipment for use in training classes.
- Trained and mentored new personnel hired to fulfill various roles.
- Documented participation and evaluated learning for each participant.
IH Manager of Field Service Operations
CNHind; Case, MFSO
, Indiana, Ohio, And Michigan
01.2016 - 01.2019
- Work with 27 Dealer Service Departments and Service Managers to deliver best in class service to customers
- Track and work with Service Managers to perform and complete Dealer Arrival Reports, Pre-delivery Inspection, Product Improvement
- Programs, and Customer Surveys
- Help plan and schedule techs for training
- Evaluate dealers Service ability and work with dealership to achieve highest possible service rating
- Visit with customers to help resolve issue with machines
- Help with launch events and trade shows
- Travel territory and visit dealer to help address their needs and needs of customers
- Manage service policy budget area and dealers covered.
Technical Instructor
CNH, Agriculture Products
Memphis, TN
01.2010 - 01.2016
- Work as Technical Instructor from CNH Memphis Training Center, Memphis, TN.
- Presented classes on Cash Crop Medium Tractors, All Purpose Heavy Tractors, Heavy Utility Tractors, Engines, Electronic Service Tool, and Emissions.
- Worked with other instructors to write and keep training manuals up to date. Managed inventory of training tractors and equipment in Memphis.
- Assisted with upkeep and management of training facility.
- Helped with shipping, receiving, and set up of equipment needed for training classes.
- Strived to always present highest quality training possible to dealer techs.
- Travel to other locations to present training as needed.
Engine Specialist
CNH, Support Services
Racine, WI
01.2007 - 01.2010
- Work in Team environment in Engine Support Group using ASIST to work with dealers to resolve service issues on all supported brands
- Contact Dealer and MFSOs via phone when needed to enhance ability to resolve service issues
- Report reoccurring issue to Team Leader and PTS as required to bring engineering changes to current platform machines
- Distribute limited parts to dealers to resolve issue while stock of parts is being developed to support campaigns
- Developed, write and review Knowledge Objects to support keeping ASIST database current
- Attend training as need to stay informed on changes in supported products.
Service Manager
H & R Agri-Power, Inc
Hopkinsville, KY
01.2003 - 01.2004
- Manage Case IH, New Holland, Kubota Service Shop
- Oversee and Manage shop with 19 Technicians
- Schedule, assign work, and help resolve technical issues
- File warranty claims, work with customers and factory Reps to resolve all issues that are service and performance related
- Work with Service Managers of companies two other stores to provide exceptional service to all customers.
- Followed up with customers during and after installations to verify satisfaction
Corporate Service Coordinator
Smith Implements, Inc
Greensburg, IN
01.2001 - 01.2003
- Work with 5 John Deere Stores owned by company to coordinate processes and procedures to be same at all locations in service department
- Administer technicians’ and Service Managers’ incentive program
- Develop technicians’ incentive program based on productivity
- Review and suggest training for technicians
- Worked as Technical Resource person to aid in troubleshooting of problems and analyze failures
- Track open and invoiced work orders
- Provide back-up as Customer Support Contact
- Provide Support to Customers for John Deere Green Star product.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Improved operations through consistent hard work and dedication
- Led projects and analyzed data to identify opportunities for improvement
- Resolved problems, improved operations and provided exceptional service
Shop Foreman and Field Service Advisor
Cummins Southwest
Albuquerque, NM
01.2000 - 01.2001
- Assign work and over see shop that worked on over road trucks, recreational vehicles, and industrial equipment
- Trained technicians, distributed update information, communicate with service writers’ work being done so work orders could be up dated
- Inspect finished work when it left shop
- Talked with customers to assess service needs, assign Field Techs jobs, open and close field service work orders.
Marine Service Coordinator and Field Technician
Cummins Northwest
Seattle, WA
01.1999 - 01.2000
- Talk with customers, both recreational and commercial; Answer question about problems, open work orders, order parts, update work orders, assign work to technicians, close work orders
- Evaluate Technicians and see that training was assigned and provided
- Hire technicians
- Moved to remote location to rebuild business as Field Technician.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
Mechanical Engineering Technician
Cummins Technical Center
Columbus, IN
01.1988 - 01.1999
- Experience in running 80% of all test cells.
- Served as co-captain of emergency response team;
- Associate Engineer to contribute to Cummins Rapidserve on line; handled warranty service claims, troubleshot individual challenges and aided with customer receiving timely settlement; provided on-line analysis and resolved technical issues
- Member of Advanced Fuel System Team; ran and maintained engine test cell; duties included design review, proto-type parts checking, parts assembly, testing and support of running engines.
- Involved with establishing and maintaining calibration records for ISO 9000 certification and design work.
Education
Diesel Technology -
Bailey Technical School
Bachelor of Science - Agricultural Business Technology
Purdue University
West Lafayette, INSkills
- Reading Comprehension
- Social Skills
- Teacher Education
- Individualized Instruction
- Active Listening
- Classroom Instruction
- Time Management
- Progress Reporting
- Vocational Education
- High Mechanical Aptitude
Certification
- MSSC Certificate Certified Logistic Associate
- MSSC Certificate Certified Logistic Technician
- MSSC Certified Trainer in Certified Logistic Technician
- American Heart Association Basic Life Support
- NCCER Certified Craft Instructor Carpentry
- USDOL Certified Mechanical Engineering Technician
Timeline
Vocational Instructor
Ivy Tech Community College
07.2021 - Current
Electronic Monitoring Training Specialist
BI Incorporated
01.2019 - 07.2021
IH Manager of Field Service Operations
CNHind; Case, MFSO
01.2016 - 01.2019
Technical Instructor
CNH, Agriculture Products
01.2010 - 01.2016
Engine Specialist
CNH, Support Services
01.2007 - 01.2010
Service Manager
H & R Agri-Power, Inc
01.2003 - 01.2004
Corporate Service Coordinator
Smith Implements, Inc
01.2001 - 01.2003
Shop Foreman and Field Service Advisor
Cummins Southwest
01.2000 - 01.2001
Marine Service Coordinator and Field Technician
Cummins Northwest
01.1999 - 01.2000
Mechanical Engineering Technician
Cummins Technical Center
01.1988 - 01.1999
Diesel Technology -
Bailey Technical School
Bachelor of Science - Agricultural Business Technology
Purdue University
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