Richard A. Oury

Contracted and subcontracted in the construction field was owner operator sole proprietor

• Mentored junior carpenters to develop their skills, ensuring a well-trained workforce for future projects.
• Increased project efficiency by delegating tasks and supervising a team of carpenters.
• Ensured compliance with building codes by thoroughly reviewing design plans before commencing construction tasks.
• Reduced material waste by implementing accurate measurements, cutting techniques, and proper storage practices.
• Established a positive working environment fostering teamwork and open communication among crew members.
• Managed subcontractors effectively to ensure timely delivery of materials and services without compromising quality.
• Completed projects on-time and within budget through effective resource allocation and scheduling.

• Prepared shipments accurately using appropriate packaging materials, preventing damage during transit while maintaining cost-effectiveness measures.
• Mentored new hires on company policies and procedures, fostering a positive work culture that valued teamwork and shared responsibility.
• Contributed to the implementation of a new inventory management software, leading to improved tracking and overall efficiency.
• Improved overall productivity through consistent coordination with supervisors on workload distribution and task allocation among team members.

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Contacted customers to return routine and general calls promptly.
• Responded to customer calls and emails to answer questions about products and services.
• Conducted thorough research on client accounts for accurate information gathering and issue resolution.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Facilitated communications through management of inbound and outbound customer calls.

• Operated range of heavy equipment on regular basis with advanced skill.
• Maintained and cleaned equipment after each job and inspected.
• Operated machining equipment safely with team of operators.
• Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
• Completed minor repairs and replacements of equipment parts to restore functionality.
• Trained in diverse pieces of equipment and useful attachments to handle team needs.
• Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
• Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
• Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.