Summary
Overview
Work History
Education
Skills
Timeline
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Richard A. Parker

Medina,OH

Summary

Accomplished Operations Manager with a proven track record at United Parcel Service, UPS, enhancing operational efficiency and customer satisfaction. Excelled in developing performance indicators and implementing safety standards, demonstrating exceptional problem-solving and interpersonal skills. Achieved significant improvements in staff morale and customer service through innovative management and effective communication.

Overview

36
36
years of professional experience

Work History

Business Manager

United Parcel Service, UPS
06.2004 - Current
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Responded to information requests from superiors, providing specific documentation.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Delegated work to staff, setting priorities and goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Identified needs of customers promptly and efficiently.
  • Implemented safety protocols throughout the workplace to protect employees from harm.
  • Addressed customer concerns with suitable solutions.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Operations Supervisor

United Parcel Service, UPS
05.1999 - 05.2004
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Interpreted and explained work procedures and policies to brief staff.
  • Ensured compliance with all safety regulations in the workplace.
  • Established performance metrics to evaluate operational efficiency and guide team objectives.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Delegated work to staff, setting priorities and goals.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.

Package Delivery Driver

United Parcel Service, UPS
05.1994 - 07.1999
  • Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
  • Maintained accurate records of deliveries and customer interactions.
  • Utilized handheld devices for route navigation and package tracking.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Delivering packages in a timely manner while adhering to all traffic laws and regulations.
  • Navigated routes with relevant map programs and GPS systems.

Package Handler Supervisor

United Parcel Service, UPS
03.1990 - 05.1994
  • Reported employee time, job expenses and inspections results in work records.
  • Communicated effectively with supervisors regarding any logistical issues.

Package Handler

United Parcel Service, UPS
05.1989 - 03.1990
  • Communicated effectively with supervisors regarding any logistical issues.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Followed company policies and procedures for secure package handling.

Education

Bachelor in Generalized Studies W/MInor in Business Management - Business Management

Kent State University
Kent, OH
12-1993

Skills

  • Last Look Air Recovery certified UPS Airlines
  • Health and safety compliance
  • Incidents management
  • Performance monitoring
  • Operational efficiency
  • Onboarding and orientation
  • Business and operations management
  • Staff management
  • Customer relationship management
  • Operations management
  • Customer service
  • Last Look Air Recovery certified UPS Airlines

Timeline

Business Manager

United Parcel Service, UPS
06.2004 - Current

Operations Supervisor

United Parcel Service, UPS
05.1999 - 05.2004

Package Delivery Driver

United Parcel Service, UPS
05.1994 - 07.1999

Package Handler Supervisor

United Parcel Service, UPS
03.1990 - 05.1994

Package Handler

United Parcel Service, UPS
05.1989 - 03.1990

Bachelor in Generalized Studies W/MInor in Business Management - Business Management

Kent State University

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Richard A. Parker