Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OfficeManager

RICHARD ALAN CALLEJO

IT Support
Houston,TX

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. With 4+ years of IT support and 7+ years of sales experience to positively impact all customer interactions and solution efforts for supported products and services.

Overview

5
5
years of professional experience

Work History

IT Support Specialist

Apple
07.2021 - Current
  • Resolved diverse range of software issues across multiple systems and applications for customers and end-users.
  • Document thorough and precise notes for each hardware repair to ensure seamless communication and transparency for all parties.
  • Use knowledge in sales experience to support long term solutions while collaborating with sales team in order to provide a complete customer experience.
  • Maintain training and courses needed to mentor and guide new team members in their role and providing positive and constructive feedback.

Specialist

Apple
10.2019 - 07.2021
  • Presented and assisted customers with multiple ways to use and/or purchase products and services to create an amazing experience for new and existing customers
  • Part of visuals team, learned understanding of the store tech and merchandise while also tasked with performing visual reset, assisting with daily closing and opening of the store, and assisted in store closure and reopening during shutdown
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

AppleCare Advisor

Apple
07.2020 - 03.2021
  • Troubleshooting and supporting customers over the phone with a range of problems that include products, services, and repairs across US and Canada.
  • Communicating with team and multiple departments within Slack channels in order to resolve customer issues over repairs, agreements, and purchases.
  • Collaborating with leaders to make set monthly goals helping maintain multiple metrics including customer satisfaction and resolution, average handle time, logged interactions, and quality assurance to provide customer experience and security.

Key Holder

Solstice Sunglasses
09.2019 - 03.2020
  • Participated in store selling efforts to ensure personal as well as store sales and productivity goals were met
  • Oversaw store day to day operations by counting cash drawers, reviewing equipment management and supervising sale associates.

Retail Sales Consultant

AT&T Mobility
11.2018 - 07.2019
  • Achieved and surpassed sales quotas by collaborating with coworkers to help with store set sales goals.
  • Assisted in finding cellular devices and plans to match customers needs.

Education

Associate of Arts - Business Admin

Del Mar College
Corpus Christi, TX
2015

Diploma - undefined

Richard King High School
2013

Skills

  • Apple Certified Support Professional, including iOS, WatchOS, iPadOS, MacOS, tvOS
  • Issue and Resolution Tracking
  • Active listening and collaboration skills, including communication software such as Slack, Zoom, and Microsoft Teams
  • 7 years of sales planning and customer service
  • Conflict management and resolution
  • HTML and CSS coding
  • Microsoft Office & Google Suite
  • Solution Oriented

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Support Specialist

Apple
07.2021 - Current

AppleCare Advisor

Apple
07.2020 - 03.2021

Specialist

Apple
10.2019 - 07.2021

Key Holder

Solstice Sunglasses
09.2019 - 03.2020

Retail Sales Consultant

AT&T Mobility
11.2018 - 07.2019

Associate of Arts - Business Admin

Del Mar College

Diploma - undefined

Richard King High School

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RICHARD ALAN CALLEJOIT Support