Richard Alfonso Cerrada Contreras
Houston,TX
Summary
Proven leader in business management and operations, adept at fostering client relationships and enhancing team productivity. At Licorería Fontia De Miguel Y Súper Pollo, spearheaded initiatives that significantly increased customer satisfaction and streamlined project efficiency. Skilled in operations management and verbal communication, achieving operational excellence and long-term partnerships through strategic planning and exceptional service.
Overview
14
14
years of professional experience
Work History
Dueño De La Empresa
Licorería Fontia De Miguel Y Súper Pollo
Venezuela
05.2020 - 05.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Conductor Designado ( Chofer)
Cooperativa Los Andes
Venezuela
06.2017 - 09.2019
- Performed daily inspections on switches.
- Prepared forms, required reports, switch lists and train orders daily.
- Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
- Communicated through various methods to conduct train movement.
- Contributed to on-time performance by swiftly addressing any operational issues or delays.
- Upheld a professional demeanor while interacting with passengers from diverse backgrounds, fostering a welcoming atmosphere on board trains.
Encargado
Auto Respuestos Richard
Venezuela
09.2014 - 08.2016
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate
Encargado
Viveres Y Licores Richard
Venezuela
06.2009 - 05.2013
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Education
Administracion
Universidad Politécnica Territorial Kleber Ramírez
Venezuela 07.2010
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
Timeline
Dueño De La Empresa
Licorería Fontia De Miguel Y Súper Pollo
05.2020 - 05.2023
Conductor Designado ( Chofer)
Cooperativa Los Andes
06.2017 - 09.2019
Encargado
Auto Respuestos Richard
09.2014 - 08.2016
Encargado
Viveres Y Licores Richard
06.2009 - 05.2013
Administracion
Universidad Politécnica Territorial Kleber Ramírez