Richard Army Miller
Melbourne,FL
Summary
Over 25 years of Automotive Service Advisor, Service Technician, Autobody and Detail specialist training. Certified in paint coating techniques with PPG, Glasurit and Dupont. Formally trained in multiple surface coatings, auto paint mixing procedures, surface preparation - application, curing profiles and finish coating appearance. Owned and operated an automotive body repair facility for over 8 years with a successful history and high-profile client base. Qualified in Business management and project management. Observant law enforcement officer committed to serving and protecting others. Focused professional with history of using sound judgment in intense situations. Experienced in monitoring community activity to prevent dangerous and criminal activities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patrol Officer
Melbourne Police Department
10.2019 - Current
- Patrolled designated areas in patrol vehicle and on foot taking over 40 active calls daily.
- Monitored crowded public areas and events to mitigate risk and establish safety.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Drafted multiple reports detailing incidents and safety violations.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
Territory Manager
Armstrong's Restoration & Construction
06.2018 - 10.2019
- Established successful account relationships by building rapport and maintaining consistent communication.
- Forecast sales data to identify areas for territory improvement and implemented strategies to maximize sales growth by 6% annually.
- Researched competitor activity and used findings to develop sales growth strategies.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Conducted regular market analysis to identify new opportunities for territory sales growth.
- Trained and mentored sales representatives in sales techniques and strategies.
Managing Director of Sales and Manufacturing
Nox-Lux
08.2017 - 06.2018
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored and coordinated workflows to optimize resources.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
General Manager
Gables Motorsports/Waylen Bay Marine Group
06.2016 - 08.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Proficient utilizing, ADP, CRM, Lightspeed, EVO, Dealer Spike Web Builder, SEO, MS Office (Excel, Word, PowerPoint, Outlook etc.
Sales Manager
MarineMax
08.2014 - 06.2016
- Recognized as a leading sales professional regionally and nationally
- Increased new sales by 12.66% and used sales by 9.74%, making MarineMax Cocoa profitable in 2015 for the first time in 7 years
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
General Operations Manager
Custom Paint and Reconditioning (CPR) of Central Florida
02.2007 - 08.2014
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained, coached and mentored staff to support smooth adoption of new programs.
- Developed and maintained relationships with external vendors and suppliers.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Assistant Service Manager
Mercedes-Benz of South Orlando
10.2004 - 02.2007
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Resolved customer complaints in professional and timely manner.
- Developed customer loyalty programs to increase customer satisfaction.
- Followed up with customers during and after installations to verify satisfaction.
Education
Associate of Applied Science - Technical
Seminole State College of Florida
Sanford, FLLaw Enforcement
Eastern Florida State College
Melbourne, FL04.2019
High School Diploma -
Edgewater High School
Orlando, FL05.1996
Skills
- Criminal Law
- Critical Thinking
- Surveillance and Patrol
- Corrective Maintenance
- Welding Understanding
- Operational Efficiency
- Meter Calibration
- Machining
- Technical Expertise
- Hardware Integration
- Organizational Skills
- Creative Issue Resolution
- Troubleshooting
Certification
- Certified Law Enforcement Officer
- Certified PPG Paint Coating Specialist
- Trained in Electrical Motor and Wiring Technologies
Timeline
Patrol Officer
Melbourne Police Department
10.2019 - Current
Territory Manager
Armstrong's Restoration & Construction
06.2018 - 10.2019
Managing Director of Sales and Manufacturing
Nox-Lux
08.2017 - 06.2018
General Manager
Gables Motorsports/Waylen Bay Marine Group
06.2016 - 08.2017
Sales Manager
MarineMax
08.2014 - 06.2016
General Operations Manager
Custom Paint and Reconditioning (CPR) of Central Florida
02.2007 - 08.2014
Assistant Service Manager
Mercedes-Benz of South Orlando
10.2004 - 02.2007
Associate of Applied Science - Technical
Seminole State College of Florida
Law Enforcement
Eastern Florida State College
High School Diploma -
Edgewater High School
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