Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Ayala

Okeechobee,FL

Summary

Professional with solid experience in customer service and communication, fluent in spanish and english . Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Blue Ocean Dermatology
10.2024 - 11.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Cross-trained and backed up other customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Patient Service Representative

Florida Community Health Centers
02.2023 - 10.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used Dentrix and Athena to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Took copayments and compiled daily financial records.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.

Laborer

Williamson Cattle & Co
12.2019 - 03.2021
  • Maintained an organized and clean work environment by adhering to strict sanitation standards in all areas of the farm.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Supported animal welfare by providing proper care, feeding, and living conditions for livestock.
  • Cultivated soil, sowed crops, and controlled weeds by slashing or chemical spraying.
  • Built and mended fencing to prevent stock from straying, divide land and improve organization.
  • Trimmed and removed unwanted plant growth to improve health and yield of crops.

Education

High School Diploma -

Okeechobee High School
Okeechobee, FL
05-2020

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Appointment scheduling
  • Gathering information
  • FLUENT IN Spanish & English
  • System documentation
  • Computer skills
  • Calm under pressure
  • Policies and procedures adherence

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Call Center Representative

Blue Ocean Dermatology
10.2024 - 11.2024

Patient Service Representative

Florida Community Health Centers
02.2023 - 10.2024

Laborer

Williamson Cattle & Co
12.2019 - 03.2021

High School Diploma -

Okeechobee High School

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Richard Ayala