Richard Boyd Marlar

Innovative IT engineer offering 33+ years of expertise in Business and IT solutions development and Enterprise Software management. Focused on building relationships with internal IT professionals, business partners and vendor partners to form strategies and successfully implement solutions to quickly provide business value. Quickly learns new technologies while working in both team and self-directed settings.

• Established integration between Azure DevOps and GitHub Enterprise supporting migration of Azure DevOps repos into GHE to mitigate security risk of Walmart intellectual property being stored in Azure public cloud.
• Eliminated over $4,000,000/year in licenses and maintenance costs by migrating users from CA DevTest and Microfocus testing products onto open source-based solutions
• On Aug 27, 2019, United States patent 10,397,072 was issued by USPTO. This technology for integration provides interfaces to quickly allow any technology vendor to integrate with the incident management system.
• Designed a “virtual archive” for the incident management system. This concept allowed all queries by default to go against a subset of data consisting of open tickets and those closed within last 30 days to prevent table scans from impacting system performance.
• Collaborated with a mainframe TE to design and built integration to securely store and retrieve HIPPA regulated information on a mainframe db2 table already certified to contain HIPPA data.
• Technical lead for conversion of all the legacy custom-built change and incident management systems to BMC’s ITIL Certified ITSM suite.
• Led implementation of KANA IQ Knowledge Management into 3 call centers.
• Designed and constructed many customer-maintained business issue tracking applications that served the business for up to 15-20 years.
• Instrumental in the first mainframe automated operations installation at Wal-Mart as well as the first automated opening of incidents based on system driven events.

Sky High Hope Camp 1999-present

Volunteer each summer working at a camp for children with cancer and their siblings.

Volunteer DJ/sound services to local charity events.

• Run for a Child
• Real Men Wear Pink Zumba Party
• Vestido Rojo
• Northwest Arkansas Filipino American Association events

(Cont) Technical Experience

Wal-Mart Stores

Senior Programmer Analyst ISD

04/29/2006 –04/25/2008

• Led customization and deployment of Kana IQ knowledge management systems for Field Services, Wal-Mart Customer Relations and Wal-Mart Merchandise Hotline. Facilitated between vendor team, Wal-Mart ISD and customers to simultaneously coordinate all 3 projects.
• Designed and supervised design for various remedy projects, mostly surrounding PCI and SOX compliance, in addition to coordinating plans to provide large amounts of data for various legal requests.

Wal-Mart Stores

Systems Engineer

04/21/2001 – 04/28/2006

• Lead developer for Remedy applications at Wal-Mart. designed applications, managed customer interactions and relationships, and mentored other developers.
• Troubleshot and resolved performance issues involving extensive SQL interaction.
• Led design for web interfaces to remedy for Merchandise Hotline, DM Hotline, Compliance Hotline and Wal-Mart Corporate Contact Us pages.

Wal-Mart Stores

Senior Systems Programmer

04/26/1997 – 04/20/2001

• Developed and supported over 75 separate remedy applications including systems for Ethics Hotline, Merchandise Hotline, UPC Hotline, Unix Operations, DC problem tracking and Budget & PO tracking for the DC Central Purchasing office, as well as infrastructure support for the remedy applications.
• Mentored and developed 5 to 7 other associates to become remedy developers during that time as well.
• Conducted Year 2000 testing and system set up of the Remedy applications as well as provided systems for other teams to track potential Year 2000 issues.

Wal-Mart Stores

Systems Programmer

06/27/1992 – 04/25/1997

• Implemented first Mainframe automated operations installation at Wal-Mart, including message suppression, automated alert and automated ticket generation in incident management system.
• Deployed and built custom applications using Remedy ARS.
• Primary lead on conversion from Infoman to Remedy for Change Control and Field Support.
• Supported periodic system and version upgrades, including conversion to HA data replication environment.
• Developed a Remedy system and application for the Customer Relations area to support tracking and response to all customer calls, letters and emails to the home office.

Wal-Mart Stores

Manager

01/25/1992 – 06/12/1992

• Managed Data Center Operations night shift, including 10-12 associates and, all nightly batch production, data center operations, printer room operations and tape library operations.
• Team produced sales reports for Saturday morning meetings, payroll checks for all Wal-Mart associates, P&L’s and completing nightly production on time for CICS files to be open each morning.

Wal-Mart Stores

Lead Computer Operator

11/03/1990 – 01/24/1992

• Mentored other operators and produced nightly AMSTAT report for senior management.

Wal-Mart Stores

Senior Operator

06/17/1989 – 11/02/1990

• Responsible for nightly HO batch processes, monitoring schedules, resolving job abends, IPL’ing mainframes and supporting DC operators.

Wal-Mart StoresComputer Operator

4/27/1988 – 6/16/1989

• Responsible for operating printers producing night reports, weekly sales reports, payroll checks and P&L’s.

4/27/1988 – 6/16/1989

Responsible for operating printers producing night reports, weekly sales reports, payroll checks and P&L’s.