Summary
Overview
Work History
Education
Skills
Timeline
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Richard D Hatcher

Flint,MI

Summary

Personable and highly motivated administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Also dedicated manager with a 18-year background delivering skilled office support and radio content. Expertise in professional business writing and schedule management. Tech-savvy individual possessing in-depth knowledge of office management systems and procedures.

Overview

18
18
years of professional experience

Work History

State Aide/Clerk

State Of Michigan
Flint, Michigan
03.2025 - Current
  • Processed vehicle registrations and title transfers for local and non-local residents.
  • Reviewed applications for completeness and adherence to state regulations.
  • Ensured compliance with federal and state motor vehicle laws and licensing requirements.
  • Managed paperwork to facilitate vehicle ownership transfer from dealers to purchasers.
  • Assisted customers in navigating licensing and identification inquiries.
  • Maintained strict confidentiality while handling sensitive customer information.
  • Guided customers in accurately completing forms to enhance efficiency.

Production Manager/On-Air Announcer

AM 1420 WFLT/CEBA Broadcasting
Flint, MI
08.2007 - Current
  • Coordinate between production, engineering and maintenance staff to allocate time in studio and editing facilities to different departments.
  • Control switching of video sources between in-studio and remote sources.
  • Monitor broadcasts to verify programs conform to station or network policies and regulations.
  • Run remote broadcasting equipment across region to bring audience interesting and attention-grabbing broadcasts.
  • Communicate with clientele to ascertain project requirements and communicated with appropriate personnel to handle project planning and scheduling.
  • Plan shows by selecting music and topics and writing content.
  • Edit recorded events and interviews into radio appropriate content.
  • Memorize scripts or used ad-lib's to introduce station and open and close shows.
  • Perform voice-over work for on-air commercials.

Logistics Coordinator

C.R. England
Casa Grande, AZ
05.2021 - 10.2022
  • Managed drivers and recipients regarding ETA and potential delays.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Identified reduced transport cost opportunities and improved margins
  • Dispatched information to service providers to schedule freight movement.
  • Pulled orders from teams software to build and organize driver delivery routes.
  • Provided daily delivery routes and proof of delivery to sales team.
  • Incorporated technological and strategic advances to optimize logistics for successful load operations.

Administrator Assistant/Processing

Apollo Health Care
Tempe, AZ
12.2020 - 05.2021
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Responded effectively to sensitive inquiries or complaints.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.

Patient Appointment Coordinator

Aspen Dental/ADMI
Chandler, AZ
12.2019 - 01.2021
  • Applied data entry through Aspen Dental databases for management of patient files nationwide.
  • Successfully transferred patients to correct departments for further assistance.
  • Probed patients to deliver needs quickly and accurately.
  • Handled emergency calls with accuracy and efficiency.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.

Customer Service Specialist/Billing

Republic Services
Chandler, AZ
10.2018 - 12.2019
  • Operated Republic Services data systems and managed customer accounts.
  • Collected payments from and distributed credits to customers.
  • Answered difficult billing questions and provided the best solutions.
  • Provided scheduling and services for customer needs.
  • Deescalated upset customers while still managing a professional demeanor.

SOS Dispatcher

Hyundai Blue Link
Mesa, AZ
12.2017 - 10.2018
  • Operated Hyundai data systems for customer accounts.
  • Handled over the phone payments and credit card transactions.
  • Diffused disgruntled customers in a caring and professional manor.
  • Handled emergency calls with timely and effective results.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked changes in computer system to keep records current and accurate.

Assistant Manager

Check n Go
Flint, MI
06.2014 - 08.2016
  • Conducted store operations and procedures in manager’s absence.
  • Maintained accounts and monetary transactions.
  • Assisted store manager with recruitment of new talent.
  • Analyzed resumes and conducted interviews for possible talent.
  • Assisted manager with beginning/end of day count of daily profits.
  • Presented analysis of stores monthly success at cooperate meetings in manager’s absence.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Education

Bachelor of Science - Sports Communication

Ferris State University

Associates Degree - Graphic Communication and Digital Design

ITT Technical Institute

Certificate: Radio/Television -

Specs Howard School of Media Arts

Skills

  • Avaya database software
  • Billing and credit payments
  • Call center objectives and tasks
  • Excellent customer service
  • Data entry and navigation
  • Strong Leadership and mentoring
  • Time management and organization
  • Meeting planning and presentation
  • Problem-solving skills through research and probing for information
  • Recruiting talent
  • Scheduling
  • MS Office
  • Sensitive material handling
  • Sales plan implementation
  • Production oversight
  • Station brand management
  • Researching news and stories
  • Field reporting
  • Voiceover production
  • Scriptwriting
  • Operating soundboards
  • Editing and proofreading
  • Public speaking

Timeline

State Aide/Clerk

State Of Michigan
03.2025 - Current

Logistics Coordinator

C.R. England
05.2021 - 10.2022

Administrator Assistant/Processing

Apollo Health Care
12.2020 - 05.2021

Patient Appointment Coordinator

Aspen Dental/ADMI
12.2019 - 01.2021

Customer Service Specialist/Billing

Republic Services
10.2018 - 12.2019

SOS Dispatcher

Hyundai Blue Link
12.2017 - 10.2018

Assistant Manager

Check n Go
06.2014 - 08.2016

Production Manager/On-Air Announcer

AM 1420 WFLT/CEBA Broadcasting
08.2007 - Current

Bachelor of Science - Sports Communication

Ferris State University

Associates Degree - Graphic Communication and Digital Design

ITT Technical Institute

Certificate: Radio/Television -

Specs Howard School of Media Arts

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