Richard D. Shew
IT Professional
Janesville,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
2
2
years of post-secondary education
Work History
Director of Professional Services
Information Systems Engineering
01.2010 - 12.2022
- Represented professional services to customers through various pre-sales and marketing avenues.
- Managed professional service team of 25 senior-level consultants, systems engineers and developers, celebrating milestones, supporting implementations and determining future goals.
- Oversaw implementation and development of Infor ERP projects, minimizing operational deficiencies and driving customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Oversaw the building of a new computer room, wiring closets, racking, rack-mount servers and all new cabling as part of a move from one building to another.
- Implemented Microsoft Teams across the entire organization as the Pandemic occurred.
- Implemented Microsoft Remote Desktops for all employees to provide remote access, including changes to the RD Gateway, Cisco VPN, NAT device, DNS and active directory.
- Oversaw the recovery efforts of a Malware attack in our Network. We were able to reformat all servers and desktops and restore from backup within 3-days of the incident.
- Implemented new Cyber Security Strategy which included changes to our network security, network segmentation, vulnerability scans, better access control, new endpoint security, an incident response and disaster recovery plan and employee awareness and training
- Oversaw the move of all on-premise hardware, software and network infrastructure to Microsoft Azure Cloud.
- Steps taken to move to the cloud were: planning the migration, setup Azure VPN, set up virtual network in Azure, create virtual machines in Azure, configure AD using Azure AD services, migrate data to Azure data storage, test and validate, cutover.
- Oversaw the move of our IBMi midrange system to Skytap cloud using Maxava HA software to create a high-availability DR system and then once "seeded", fail over to the HA environment as our cloud system.
Director of Consulting Services
Visual Business Solutions
01.2007 - 01.2010
- Managed professional service team of 15 consultants, systems engineers and developers.
- Oversaw implementation and development of Infor ERP projects, minimizing operational deficiencies and driving customer satisfaction.
- Drove performance initiatives, facilitating revenue increases.
- Interviewed, supervised and motivated staff members to achieve optimal productivity.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Maintained P&L and shouldered corporate fiscal responsibility.
Director of Information Technology
Industrial Molds
01.2001 - 01.2007
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Designed and implemented a network, including exchange server, to provide computing needs for two manufacturing plants.
- Re-cabled both plants with Category 6 wire, and a fiber backbone, new managed network switches (100mb) and fiber cards in all servers.
- Implemented two domain controllers to provide redundancy, load balancing, disaster recovery, security and scalability.
- Implemented a Linux server to provide a layer of protection for the Exchange server. The Linux server acted as a "front-end" for incoming email messages, filtering out any potentially malicious messages before they reach the Exchange server.
- Implemented centralized file storage (NAS) for PRO/E drawings.
- Built new secure computer room with raised floor, racks, rack-mount servers (DELL) and in-rack cooling.
- Supervised the development of an application which exported PRO/E BOM data and uploaded into XA ERP to auto-create BOM and Routings.
Business Consultant
Acrux Integrated Solutions
01.1996 - 01.2001
- Instructor for Material Requirements Planning Class at the MAPICS Business Academy
- Interacted with customers to understand business needs and translate into requirements and project scope.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Materials Manager
Reliant Industries
01.1994 - 01.1996
- Responsible for production planning, customer service, purchasing and outside services departments in a Tier 1 automotive environment
- Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
- Improved resource allocation to promote efficiency and deadline management.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
Production Manager
Rath Manufacturing
01.1988 - 01.1994
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Managed internal operational standards and productivity targets.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
Education
No Degree - Management Computer Systems
UW- Whitewater
Whitewater, WI 08.1984 - 05.1986
- Leadership Skills
Rock Valley College
Rockford, ILThinking Outside The Lines
Rockhurst University
Kansas City, MOSkills
- Tracking Tasks
- Creating Infrastructure
- Staff Retention
- Change Management Process
- Operational Efficiency
- Client Development and Retention
- Scalable Enterprise Software Solutions
- Retention Strategies
- Corrective Actions
- Risk Management Assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- IBM Certification, Shop floor data collection
- MAPICS Certification in Material Requirements Planning and Master Production Scheduling and Planning
- MAPICS Certification in Electronic Commerce
- Infor XA ERP Sales Certification
- Infor10 Motion Strategy Certification
- Infor ION Certification
- Infor Workspace Certification
- Infor Middleware Certification
Quote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
Director of Professional Services
Information Systems Engineering
01.2010 - 12.2022
Director of Consulting Services
Visual Business Solutions
01.2007 - 01.2010
Director of Information Technology
Industrial Molds
01.2001 - 01.2007
Business Consultant
Acrux Integrated Solutions
01.1996 - 01.2001
Materials Manager
Reliant Industries
01.1994 - 01.1996
Production Manager
Rath Manufacturing
01.1988 - 01.1994
No Degree - Management Computer Systems
UW- Whitewater
08.1984 - 05.1986
- Leadership Skills
Rock Valley College
Thinking Outside The Lines
Rockhurst University
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