RICHARD DAVID SLOAN
Boynton Beach,FL
Summary
Customer-oriented Operations / General Manager with extensive experience in the hospitality industry. Meticulous leader successful at implementing systems and procedures which have resulted in over a quarter of a billion dollars in revenue. Analytical problem-solver with a big picture approach. Adaptive, organized, hardworking, passionate and dependable with experience directing multiple locations. A dedicated professional with the philosophy, manage systems and procedures, but coach, develop and encourage staff. Strong leader with a talent for team building, leading and motivating.
Overview
23
23
years of professional experience
Work History
Food and Beverage Supervisor
Harrah's Casino (Caesar's Entertainment)
2023.11 - Current
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Motivated staff to achieve challenging objectives in fast-paced environments.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Controlled costs and managed inventory.
- Track performance metrics to monitor progress and identify areas for improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
General Manager
Faneuil Entertainment
2004.09 - 2021.04
- Responsible for all aspects of the day to day operations
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced operational performance by developing effective business strategies, systems, and procedures
- Coordinated and directed activities of businesses or departments concerning production, pricing, and sales
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Tracked monthly sales to generate reports for business development planning
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruit, interview, and hire qualified staff for open positions
- Trained employees in duties, policies, and procedures
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Created schedules and monitored payroll to remain within budget
- Conducted employee evaluations to provide constructive feedback, recognize quality performance and boost performance
- Administered employee discipline through verbal and written warnings
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Manager
Oceans234
2002.01 - 2004.09
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FLHome Inspection
American Home Inspectors Training
Waukesha, WI03.2022
Skills
- Operations Oversight
- Decision Making
- Project Management
- Product Development
- Multiunit Operations Management
- Business Leadership
- Budget Control
- Cost Reduction
- Recipes and Menu Planning
- Food Preparation and Safety
- Interacting with Health and Fire Inspectors
- Relationship Building with Vendors
- Records Organization and Management
- Sales Tracking
- Goal Setting
- Customer Service Management
- Policy/Program Development
- Hiring and Onboarding, Management Team Building
- Training Management
- Sales Team Development
- Performance Improvement
- Staff Development
- Recruitment and Hiring
- Employee Motivation
- Performance Evaluation and Monitoring
- Staff Scheduling
REFERENCES
Rick Rodrigues 954-347-3163
Steve Ritter 954-860-7707
Frank Deluca 954-762-2860
Vance Phillips 954-312-4015
Timeline
Food and Beverage Supervisor
Harrah's Casino (Caesar's Entertainment)
2023.11 - Current
General Manager
Faneuil Entertainment
2004.09 - 2021.04
Manager
Oceans234
2002.01 - 2004.09
Associate of Arts - Business Administration And Management
Broward College
Home Inspection
American Home Inspectors Training
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