Richard Melzer
Franklin,USA
Summary
Experienced operations management professional with a strong background in team leadership and process optimization. Expertise in strategic planning and staff development, resulting in improved workflow and reduced operational costs. Demonstrated ability to enhance business performance through innovative problem-solving and effective leadership.
Overview
10
10
years of professional experience
Work History
Entrepreneurial Agency Owner
AAA Tennessee
Nashville, TN
07.2023 - Current
- Responsible for day-to-day operations of AAA Insurance Agency licensed to sell auto, home, life, and auto insurance in Tennessee
- Develop marketing and sales strategies to grow business from inception
- Human resources management including hiring, onboarding, developing training plans, compensation packages, coaching, and termination as needed
- Customer service including answering policy questions, claims processing, payment details, and other items
- Sales including cold calling, developing website, Facebook, working with centers of influence, researching and selecting lead generation sources, attending and attending events
- Full Profit & Loss responsibility including budget generation, monthly P&L analysis, expense control, payroll administration, and corrective action as needed
- Designed strategic marketing and advertising campaigns to enhance agency development in market
- Developed promotional plans and customer acquisition strategies and realized 100% jump in new business
Regional Vice President
RPM Living
Nashville, TN
11.2022 - 06.2023
- Monitor daily operations of multi-million-dollar portfolio consisting of 6 assets with 1,483 units and 2 Regional Managers
- Monitor portfolio day-to-day activities and make plans to rectify issues
- Worked directly with Vice President to collaborate on strategy planning, revising organizational procedures, and revisions of overall company operations
- Assess reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff
- Handling terminations, performance evaluations, and staff coaching to maintain top property operations
- Review financial forecasts, budget, and operational goals
- Research market area trends to identify areas where rents should be increased to increase revenue
- Keep properties in compliance with local, state, and federal regulations
- Participate in weekly ownership calls and provide recommendations for operational improvements
- Conduct site visits to ensure compliance with standards and expectations including, but not limited to, curb appeal, unit readiness, customer service, and team presentation
- Complete SWOT Analysis on new business in coordination with marketing and client services
- Review Pro Forma and participate in pitch calls with potential clients
Regional Vice President
Elmington Property Management
Nashville, TN
02.2021 - 10.2022
- Through team of 6 Regional Managers, direct and coordinate all phases of property management functions within assigned 6,500+ unit portfolio (spanning 5 states) including property operations, financial planning, and product marketing
- Review and analyze portfolio performance and determine ongoing marketing, pricing, and financial strategies
- Review and approve annual budgets before ownership distribution
- Work with Regional Managers to develop and implement leasing goals, review marketing tools, and provide feedback on property and market trends
- Oversee successful onboarding and offboarding of assets
- Conduct various site visits with Regional Managers to ensure compliance with standards and expectations including, but not limited to, curb appeal, financial strategy, renovations, and opportunities for improvement
- Oversee major and capital improvements
- Provide Organizational leadership and Team Building
- Worked in conjunction with internal affordable housing team on LIHTC, HUD qualification /recertification, REAC Inspections, and compliance
- Managed financial, operational and human resources to optimize business performance
Vice President/Regional Manager
Woodmont Real Estate Services
Sacramento, CA
07.2019 - 01.2021
- Responsibilities included all aspects of property management for mixed portfolio including Class A multifamily apartment complexes of 78 - 300 units, industrial business parks, office complexes, and shopping centers
- Clients represented include individual owners, partnerships, and national institutions
- Daily operations of portfolio ranging from Sacramento to I-80 corridor, including establishing budgets consistent with owner's objectives, maintaining competitive analysis of commercial and residential markets, weekly on-site visits, vendor assignments, preventative maintenance, broker interaction, and tenant relations
- Staffing, employment development, and management of apartment office and maintenance staff totaling approximately 30 individuals
- Provide support, training, leadership, and motivation to help all staff members achieve leasing and retention goals and facilitate individual growth
- Assisted clients with project development from choosing interior spec levels to identifying target demographic profiles, and marketing plans, and coordinating with general contractors and architects
- Project management of capital improvements including dry rot replacement, major painting projects, and asphalt repair
- Using competitive analysis of local market, negotiate renewals and expansions; collaborate closely with brokers to attract and close deals on vacant space
- Monthly financial reporting and meetings with owner representatives
- Assist clients with due diligence relative to sale or acquisition of property
- Collaborated with senior management to develop strategic initiatives and long term goals
- Communicated business performance, forecasts and strategies to investors and shareholders
- Analyzed industry trends and tracked competitor activities to inform decision making
Regional Portfolio Manager
Sequoia Equities
San Jose, CA
07.2015 - 03.2019
- Direct and coordinate all phases of property management functions within assigned 2,000-unit garden-style portfolio including property operations, financial planning, and product marketing
- Review and analyze portfolio performance and determine ongoing marketing, pricing, and financial strategies
- Prepare annual budgets, business plans, and re-forecast budgets throughout year
- Develop and implement leasing goals, review marketing tools, and provide feedback on property and market trends
- Approve on-site personnel hires, status changes, and terminations
- Conduct weekly site visits to ensure compliance with company protocols as well as local, state, and federal laws
- Oversee major and capital improvements
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
- Analyzed business processes to identify cost savings and operational efficiencies
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
Education
Bachelor of Arts - International Business Management
Eastern Oregon University
La Grande, OR06.1997
Skills
- Sales management
- Operations Management
- Human Resources Management
- Financial analysis
- Project management
- Team building
- Strategic planning
- Analytical skills
- Revenue forecasting
- Continuous improvement
- P&L management
Languages
- English, Native or Bilingual
- Spanish, Limited Working
Affiliations
- Youth Baseball, Basketball, and Soccer Coach
- Fitness enthusiast
References
References available upon request.
Timeline
Entrepreneurial Agency Owner
AAA Tennessee
07.2023 - Current
Regional Vice President
RPM Living
11.2022 - 06.2023
Regional Vice President
Elmington Property Management
02.2021 - 10.2022
Vice President/Regional Manager
Woodmont Real Estate Services
07.2019 - 01.2021
Regional Portfolio Manager
Sequoia Equities
07.2015 - 03.2019
Bachelor of Arts - International Business Management
Eastern Oregon University
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