Richard E De Jesus Torres
San Juan,PR
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
4
4
years of professional experience
Work History
Spirit Airlines Customer Service Supervisor
GMD Airline Services
02.2021 - Current
- Comply with organizational standards during customer interactions.
- Quickly manage customer concerns.
- Provide outstanding service by actively engaging with passengers.
- Evaluated team productivity for identifying necessary enhancements.
- Ensure high-quality customer interaction and satisfaction through effective supervision.
Food Service Worker
Taco Maker
09.2020 - 01.2021
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Aviation Management
Inter American University
Bayamon, Puerto Rico 05-2026
High School Diploma -
Bonneville School
San Juan, Puerto Rico05-2019
Skills
- Time Management
- Problem-Solving
- Customer Service
- Team Building and Leadership
- Communication Skills
- Decision-Making
Timeline
Spirit Airlines Customer Service Supervisor
GMD Airline Services
02.2021 - Current
Food Service Worker
Taco Maker
09.2020 - 01.2021
Aviation Management
Inter American University
High School Diploma -
Bonneville School
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