Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Richarden Smalls

Richarden Smalls

Atlanta,GA

Summary

Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.

Customer-focused professional with exemplary history of leading retail teams to unprecedented sales volumes. Deploys strategic long-range planning, expense control, and innovative sales strategies and demonstrates constant readiness to meet consumer needs. Motivates and inspires team members to engage with customers and grow business.

Seasoned Concourse Supervisor with experience managing airport operations and ensuring passenger safety. Strengths include efficient coordination, problem-solving, and exceptional communication skills. Past roles have involved impactful contributions in improving operational efficiency and customer satisfaction.

Resourceful Concourse Supervisor adept at maintaining high productivity and efficiently completing tasks. Possess strong skills in operational management, team leadership, and problem-solving critical for navigating fast-paced environments. Excel in communication, adaptability, and decision-making, ensuring smooth operations and positive customer experiences.

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.

Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

At Chick-fil-A on Concourse

Richarden smalls
Atlanta Georgia , GA
05.2024 - Current
  • Implemented new procedures as needed to increase productivity and maintain quality standards.
  • Created successful plans to maximize profits and reduce loss.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Developed and executed promotional campaigns to boost store traffic and sales.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Ensured customer satisfaction by providing excellent customer service to guests in a timely manner.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
  • Implemented loss prevention strategies, reducing shrinkage rates.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed data collected from various sources such as surveys or reports in order to identify areas needing improvement.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
  • Assisted in the development of strategies to improve operational efficiency and reduce costs.
  • Conducted regular meetings with staff to discuss performance, provide feedback, and review processes.
  • Dealt with customer complaints and rectified product and service issues.
  • Trained new employees on store policies, customer service techniques, and sales procedures.
  • Counted and balanced registers.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Negotiated contracts with service providers to optimize operational costs.
  • Analyzed market trends to recommend product assortments that meet consumer demands.
  • Utilized POS systems and inventory management software to streamline operations and improve accuracy.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Trained, managed and motivated employees to promote professional skill development.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Investigated complaints from customers or staff members relating to safety or security concerns within the concourse area.
  • Managed employee relations issues including conflict resolution, disciplinary action, grievances.

Cook

HBF, Chick-fil-A
Atlanta
11.2018 - Current
  • Company Overview: Atlanta Airport
  • Greet and interact with customers as they enter
  • Chick-fil-A Kitchen Team Member duties include: food preparation, cooking food, assembling sandwiches, and maintaining a clean kitchen
  • Prepare, cook, and present food safely, quickly and efficiently, meeting Chick-fil-A standards
  • Be knowledgeable of the assignments for all kitchen stations
  • Keep the kitchen neat, clean and orderly at all times
  • Keep up-to-date with new products
  • Work safely around kitchen equipment and report any maintenance issues to the Kitchen Manager
  • Maintain personal knowledge by completing in-house training and stay up-to-date on any changes
  • Always adhere to all company policies and procedures
  • Abiding by the Food Safety Five
  • Prepare all food items as directed in a sanitary and timely manner
  • Clean and maintain station in practicing good safety and sanitation
  • Assist with the cleaning and organization of kitchen and equipment
  • Restock items as needed throughout the shift
  • Adhere to all sanitation and food production codes
  • Atlanta Airport

ABM

Janitorial
Works At Hartsfield-Jackson Atlanta International , GE
06.2017 - Current
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory and supplies to ensure materials were available when needed.

I Used to Be a Housekeeper

Richardene Smalls
Buena Vista, Georgia , GA
05.2010 - Current
  • Reported any maintenance issues or damage to supervisors immediately.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

ABM Janitorial Services
06.2018 - 10.2018
  • Perform general clean up of all areas of the building as directed
  • Manage routine upkeep of exterior areas, green space and parking lot
  • Complete non-routine cleaning according to specified job orders
  • Remove garbage and recycling daily and prepare bins for weekly pick-up
  • Handle emergency cleaning and upkeep requests
  • Ensure rooms are maintained and fully equipped

Education

Associate degree - Business

University Of Phoenix
Phoenix, Arizona
05.2021

Associate of Arts - Business Management

University of Phoenix
Tempe, AZ
04-2019

Skills

  • Incident reporting
  • Facility maintenance
  • Policy enforcement
  • Budgeting and financial management
  • Promotions and marketing
  • Replenishment coordination
  • Task delegation
  • Scheduling and timekeeping
  • Sales strategy development
  • Customer service management
  • Security enforcement
  • Staff training and development
  • Inventory control
  • Store organization
  • Employee motivation
  • Cash handling oversight
  • Store operations
  • Drawer preparation
  • Technology proficiency
  • Staff meeting leadership
  • Merchandise inspection
  • Store maintenance
  • Goal setting and achievement
  • Sales development

References

Available upon request

Languages

English
Professional

Timeline

At Chick-fil-A on Concourse

Richarden smalls
05.2024 - Current

Cook

HBF, Chick-fil-A
11.2018 - Current

ABM Janitorial Services
06.2018 - 10.2018

ABM

Janitorial
06.2017 - Current

I Used to Be a Housekeeper

Richardene Smalls
05.2010 - Current

Associate degree - Business

University Of Phoenix

Associate of Arts - Business Management

University of Phoenix
Richarden Smalls