Richard Eric Renteria

Engaged customers via phone, email, chat, and social media to provide exceptional support.

Assisted customers with booking flights, modifying reservations, and purchasing tickets.

Resolved customer issues by employing effective problem-solving techniques and sound judgement.

Adhered to structured schedules and performance expectations in a fast-paced environment.

Collaborated on promotions and cultural events to enhance team engagement.

• Built rapport with customers through active listening and empathetic responses.
• Utilized multiple computer systems to retrieve information efficiently.
• Addressed complaints promptly, employing solutions that mitigated dissatisfaction.

Processed diet orders and updated patient information in Computrition Hospitality Suite efficiently.

Obtained accurate menu selections for all meals and entered data promptly.

Managed customer and family complaints, confirming resolution with supervisor.

Handled telephone calls professionally, applying effective telephone etiquette techniques.

Assisted in troubleshooting computer and printer issues to minimize downtime.

• Boosted brand awareness through strategic social media campaigns and targeted advertising.
• Established partnerships with local businesses, securing sponsorships for community events.
• Enhanced brand image via consistent messaging across all promotional channels.
• Managed promotional budgets to maximize return on investment for marketing initiatives.
• Spearheaded influencer collaborations to generate excitement for product launches.
• Welcomed customers and addressed inquiries promptly.
• Coordinated setup and breakdown of fashion shows efficiently.
• Demonstrated proficiency in Microsoft Office, Adobe Photoshop, Illustrator, and social media platforms.

• Resolved patient concerns or complaints regarding meal quality or service efficiently, providing equitable solutions that prioritize patient satisfaction.
• Streamlined dietary planning processes for increased efficiency, utilizing specialized software and electronic medical records.
• Maintained accurate and up-to-date patient records, ensuring seamless communication between all members of the healthcare team.
• Educated patients on the importance of proper nutrition for optimal health, fostering improved understanding and compliance.
• Conducted regular inventory management tasks, ensuring adequate supplies of food and dietary resources were available for patient needs.
• Assisted in training new Diet Clerks, sharing best practices and mentoring them towards success in their roles effectively.
• Kept all kitchen areas clean, tidy and free of hazards.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Monitored food quality and freshness throughout day.
• Kept register accurate through correct billing, payment processing, and cash management practices.

• Contributed to efficient kitchen operations by managing inventory, monitoring supplies, and placing orders as needed.
• Enhanced patient satisfaction with dietary services through consistent collaboration with registered dietitians and healthcare professionals.
• Maintained thorough knowledge of therapeutic diets while providing guidance to kitchen staff on ingredients and recipes.
• Monitored quality assurance practices within the dietary department ensuring accuracy in documentation processes.
• Assisted in menu planning, incorporating dietary restrictions and allergens to accommodate diverse patient needs.
• Provided nutrition education and counseling to patients and families.
• Conducted one-on-one nutritional counseling sessions with residents.