Stephanie Barbagallo
Boston,MA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
General Manager
Interior Define
04.2023 - Current
- Managed a team of Design Experts, fostering a positive work environment and high employee satisfaction
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results
- Developed and implemented strategies to increase sales and profitability
- Trained new employees on proper protocols and customer service standards
Senior Account Manager
Interior Define
11.2021 - 03.2023
- Go-to contact for client & product feedback and piloting new systems
- Assists with onboarding of new employees both in Boston & company-wide
- Hosts refresher trainings via Zoom for new and experienced employees to polish their customer experience tactics as well as tips and tricks for slack, salesforce, and groove
- Consistently hits or exceeds monthly sales goals, which are an average of 10% higher compared to other Account Managers
- Provides innovative and fresh ideas to the team by thinking outside the box and experimenting with new sales techniques
Design Expert, Inside Sales
Interior Define
09.2020 - 10.2021
- Achieved 100% to goal 9/12 months and 110+% to goal 5/12 months, as well as maintaining KPI’s
- Extensive knowledge of all ID products and their customizations
- Assists with onboarding new Account Managers to the team by training, developing, and being a point of contact for any and all questions
- Frequently recognized by clients for excellent customer service and ease of ordering
Personal Stylist
Trunk Club
02.2019 - 09.2020
- Exceeds monthly and quarterly sales goals, ended in the top 50 in sales for Q1 this year, consistently in the top 10% for productivity
- Manages own book of business of roughly 1,500 clients
- Is the front line of providing online styling services and support to customers (chat, email, and phone), as well as scheduling and hosting in house appointments
- Makes a great impact by having the knowledge and skill to find clients the perfect clothes through genuine relationships and an unparalleled shopping experience
- Delivers exceptional customer experience on the Boston Clubhouse styling team
Assistant Department Manager
Women’s Trend Division
04.2018 - 02.2019
- Achieved department volume and productivity goals by developing a business plan
- Developed salespeople to meet or exceed their Sell More, Make More goals
- Responded immediately to low inventory levels and communicated popular items with regional managers
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Sales Associate
Nordstrom
09.2015 - 03.2018
- Directly interacted with consumers by answering questions regarding products, price, and availability
- Assessed target markets and gearing products towards those groups in order to accurately meet consumer needs
- Exceeded targeted sales volume goal by 163% and by doing so achieved Pacesetter Status: employees who make up the top 10% of sales in the entire store, the highest selling award in the company
- Awarded the status of Customer Service All-Star through outstanding customer service, maintaining customer relations, having a positive attitude toward daily tasks, and being a goal-oriented team player
Education
Bachelor of Science - Business Administration, Marketing, Communication Studies
Merrimack College, Girard School of Business
North Andover, MASkills
- Google Suite
- Microsoft Office
- Salesforce
- Hubspot
- Slack
- Sketch-Up
- DesignFiles
- Social media sites
Timeline
General Manager
Interior Define
04.2023 - Current
Senior Account Manager
Interior Define
11.2021 - 03.2023
Design Expert, Inside Sales
Interior Define
09.2020 - 10.2021
Personal Stylist
Trunk Club
02.2019 - 09.2020
Assistant Department Manager
Women’s Trend Division
04.2018 - 02.2019
Sales Associate
Nordstrom
09.2015 - 03.2018
Bachelor of Science - Business Administration, Marketing, Communication Studies
Merrimack College, Girard School of Business
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