Richard J. Arzuaga

•Lead 8SPS, lean, process improvement and cost saving projects across all operations departments.

•Lead root cause investigations, nonconformance management, and CAPA implementation to drive continuous improvement.

•Analyze quality metrics (e.g., DPM, CPV data, complaints) and drive data-based decision making.

•Collaborate with cross-functional teams to improve processes, reduce risk, and ensure timely product delivery.

•Participate in audits (internal/external) and ensure inspection readiness.

• Conducted audits, inspections, and testing to uphold product quality standards.
• Assisted in investigations and implemented corrective actions to address quality nonconformities.
• Maintain and develop quality procedures and documentation.
• Collaborated with cross-functional teams to resolve quality issues and implement process improvements.
• Train production personnel on quality protocols and best practices.

• Performing pre-construction assessments of electrical infrastructure.
• Compiling all assessment information to draft and develop work packages that include detailed scope of work, cost estimates and all other required information.
• Quality audits of repair work in all distribution infrastructure.
• Supervision of assigned Field Inspectors.

• Diagnose electrical controllers and components.
• Interpret a reported issue with a product or assembly and perform non-destructive testing to confirm or rule out the reported issue, while also checking for any non-related anomalies in the device.
• Follow analysis procedure to capture all pertinent information into database.
• Write failure analysis report using a template that concisely explains the determined root cause of failure.

• Honor Roll
• Relevant Courses: Computer Aided Drafting, Fundamentals of Electronic, Biomechanics Lab, Physiological Modeling and Control Systems, Bioinstrumentation, Rehabilitation Engineering and Industrial Automation, Regulations in the Life Science Industry