RICHARD J CROSSLEY
Brooklyn,NY
Summary
Reliable and accountable leader demonstrating a high level of ownership, initiative, and creative innovation. Strong Project Manager with clear understanding of profitable budgeting and execution. Quick and effective at decision-making and learning skills while maintaining excellent execution of all projects. Possessing an exceptional work ethic and the desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships while developing a high performing team. Successful in fast-paced, deadline-driven environments to manage goals and expectations. History of thriving in team-oriented environments and cross collaborative partners. Seeking new opportunities in Retail Development Management.
Overview
10
10
years of professional experience
Work History
Flagship Store Manager
Marc Jacobs International
New York, NY
06.2024 - Current
- Recruited to the brand for a NSO new retail concept store at Hudson Yards.
- Building a business to 750K in less than 4 months ultimately leading to being promoted to the flagship after my 90-Day Review.
- Building out a new way of selling within the retail environment leading to consistent KPI results over performing the NA Retail fleet.
- Taking over underperforming flagship and turning around a brand new team within 60 Days.
- Multi Store Managing for 60 Days of both SoHo Flagship and HY while assisting in supporting events at our BookMarc store.
- Executing bi-weekly EXCO meetings with C-Suite executives of all departments presenting retail store business along with opportunities of focus within the retail sector and product development.
- Assisting in the execution of the "Heaven" 5-Day Sample sale while maintaining financial success within own store.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to the team.
- Attended assortment planning meetings across all categories for future collections to add input on PD, Marketing and depth of product assortment.
- Working with cross functional partners to flawlessly execute profitable in store events and finding influencer marketing to promote.
- Developing an in store social media strategy across Instagram and TikTok leading to viral TikTok's assisting in sell through of limited edition products.
Multi Unit Store Manager / Store Manager
Stuart Weitzman
New York, New York
11.2020 - 06.2024
- Delivered exceptional in store results surpassing AOP for across 5 locations throughout all 3 fiscal years of business.
- Driving multi store financials to continual YoY growth.
- Developing high performing leaders across all locations under my leadership to award winning SM's
- Working directly with corporate visual team on new product deliveries to ensure store VM is consistently up to date.
- Communicating with the VP of Merchandising on ideas for product assortment and merchandising display concepts in windows.
- 2023 Tapestry Impact Award Winner and 2024 SW Shine award winner.
- Highly people centric focusing on constant development and coaching leading to each member of my team earning promotion's within less than a year.
- In-Store influencer for brand
- Host of the first ever LiveStream event for SW and continuing to spear head that project into further development.
- Community Co-Pillar Lead for Tapestry's ERG Prouder Together
Assistant Store Manager
The Frye Company
New York, NY
04.2019 - 04.2020
- Top 20 investment buys manager overseeing entire category performance across all channels within the business.
- Visual Merchandising manager for the flagship, responsible for implementation of directives.
- Increased Secret shop results in all 4 quarters resulting in stores highest 97% on Q3 2019.
- Devised 3 hour intensive new hire training for PK on all merchandise for all selling associates.
- Analyzing daily/weekly/monthly data on performance sell through in all categories to increase profitability.
- Developed, implemented and tracked marketing and promotional strategies to strengthen long-term business success and meet demanding objectives while maintaining budgetary guidelines.
- Turned around staff within first 6 months and developed and trained a new team prior to holiday 2019 season.
- Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism.
- Boosted sales 23% in first month of managing store through clientele building and team development.
- Worked directly with Store Manager and sales staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
Assistant Store Manager
Kenneth Cole Productions Inc.
New York, NY
01.2015 - 09.2018
- Recruited by HR to NYC to re-brand and build a new domestic Flagship.
- Free Designing retail space with SVP of Visual Merchandising and PR for all events and seasonal collection changes.
- Coordinated logistics with vendors on. delivery of goods and products.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Coordinating/Creating events with other neighborhood business to increase revenue for both businesses involved.
- Assisting on buying strategies for every collection with VP or Retail.
- The "RJ Experience".
- Promoted 7 internal associates based off of their performance and development.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans. (VM, PR, International Relations, Buying)
- Coached and developed store associates through formal and informal interactions.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to the team.
- Assisted in overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
- Working directly with PR to style celebrities in store for events and red carpet.
Education
High School Diploma -
Niagara-Wheatfield Senior High School
Sanborn, NY2011
Skills
- Project Management
- Excellent multi-tasker
- Leadership
- Customer-Centric Marketing
- Store planning and design
- Sales / Buying Strategies
- Elevating Client Experience
- Adaptability / Collaboration
- Effective budgeting
- Effective Scheduling
- Hosting Events
- Originality and Creativity
Accomplishments
Oversaw entire 2021 Holiday Window installation for Stuart Weitzman
18 Month Consecutive Bonus at Kenneth Cole
9 Month Consecutive Bonus at Stuart Weitzman
Featured in Nike "Be True" Pride Campaign
Featured in Stuart Weitzman 2021 Pride Campaign
Modeled for Patricia Field E-Commerce
2 Time Carnegie Hall Vocalist
Host of Stuart Weitzman Live Stream Series
Languages
Spanish
Professional
References
References available upon request.
Timeline
Flagship Store Manager
Marc Jacobs International
06.2024 - Current
Multi Unit Store Manager / Store Manager
Stuart Weitzman
11.2020 - 06.2024
Assistant Store Manager
The Frye Company
04.2019 - 04.2020
Assistant Store Manager
Kenneth Cole Productions Inc.
01.2015 - 09.2018
High School Diploma -
Niagara-Wheatfield Senior High School
Similar Profiles
Isabela CaminoIsabela Camino
Sales Supervisor at Marc Jacobs InternationalSales Supervisor at Marc Jacobs International
Glwadys TravailleurGlwadys Travailleur
Responsable de deux corners at Marc by Marc Jacobs Galeries Lafayette - MO & CO, EDITIONResponsable de deux corners at Marc by Marc Jacobs Galeries Lafayette - MO & CO, EDITION
Valentinna GutierrezValentinna Gutierrez
Assistant Store Manager at Marc JacobsAssistant Store Manager at Marc Jacobs