Summary
Overview
Work History
Education
Skills
Timeline
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Richard J Hogg Sr

Summary

Despite the many different terminologies and positions, I bring great skills in various areas, years of experience and knowledge to contribute to your company and fellow employees.

Overview

19
19
years of professional experience

Work History

Logistics Driver

Environmental Office Solutions
08.2012 - 03.2024
  • Improved delivery efficiency by planning and executing optimized route strategies.
  • Enhanced customer satisfaction through timely deliveries and clear communication with clients.
  • Maintained accurate records of miles driven, fuel expenses, and delivery details for proper cost tracking and reporting.
  • Conducted thorough vehicle inspections before and after each shift to ensure safety and compliance with regulations.
  • Ensured on-time deliveries by consistently adhering to strict schedules and managing time effectively.
  • Safeguarded company assets by securing cargo during transport and promptly addressing any potential hazards or issues that arose.
  • Increased customer satisfaction with proactive communication regarding delivery updates or potential delays.
  • Upheld regulatory compliance by diligently adhering to all company policies, procedures, and transportation laws while on the road.
  • Facilitated smooth operations at distribution centers through effective collaboration with warehouse staff during load/unload tasks.
  • Built strong working relationships with customers through professionalism, courtesy, and a commitment to exceptional service delivery experience.

Account Manager

Aarons Furniture Store
09.2010 - 07.2012
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Assistant Manager

Rentacenter
01.2005 - 08.2010
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Bachelor of Science - Electrical, Electronics Engineering Technologies

University of Hartford
West Hartford, CT
08.1992

High School Diploma -

Weaver High School
Hartford, CT
06.1990

Skills

  • Mechanical Troubleshooting
  • Organizational abilities
  • Safe Driving Practices
  • Hazardous Materials Handling
  • Warehouse operations familiarity
  • Load Securing Techniques
  • Inventory Management Capabilities
  • Documentation accuracy
  • Vehicle inspection knowledge
  • GPS Navigation Proficiency
  • Freight Handling Expertise
  • Transportation Safety Regulations

Timeline

Logistics Driver

Environmental Office Solutions
08.2012 - 03.2024

Account Manager

Aarons Furniture Store
09.2010 - 07.2012

Assistant Manager

Rentacenter
01.2005 - 08.2010

Bachelor of Science - Electrical, Electronics Engineering Technologies

University of Hartford

High School Diploma -

Weaver High School
Richard J Hogg Sr