Richard J Keating Jr
Summary
A 15 year driven, innovative hospitality professional with a demonstrated history of customer service expertise working in the retail and food service industries. Experienced in Higher education, multi-unit, high volume accounts.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2022 - Current
- Managing the day-to-day operations of team to ensure the highest level of product quality, customer service, safety, cleanliness and store operations
- Providing coaching and training to team members when appropriate on performance expectations for all tasks
- Enforcing company policies and procedures in order to maintain a high standard of excellence
- Providing input with hiring decisions and sitting in on interviews as needed
- Managing inventory, ordering supplies as needed
- Completing store opening and closing procedures and balancing tills
- Responding to and resolving customer questions and concerns
Facility Services Manager
VHB
10.2021 - 04.2022
- Coordinated mailroom, reception, supply, dining and executive conference center services with emphasis on customer service
- Coordinated daily activities and operations for staff
- Provided staffing schedules
- Ordered, organized and maintained office supplies and shipping materials
- Coordinated AV and facilities with IT
- Coordinated functions and events, including in-house meetings and charitable events
- Coordinated with vendors to ensure quality of delivery and timeliness
- General office administration
- Assisted with new hires and office relocations
- Worked cohesively with facilities and administrative team members
Food Service Manager
Aramark, Boston University
07.2017 - 09.2021
- Maintained a safe and healthy environment for clients, customers and employees
- Complied with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour
- Worked with team members to ensure they developed to their fullest potential
- Ensured individual and team performance met objectives and client expectations
- Planned and lead daily team briefings
- Ensured the completion and maintenance of P&L statements
- Created value through efficient operations, appropriated cost controls, and profit management
- Supervised team regarding production, quality and control
- Maintained effective working relationships with other departments to provide a unified retail and food service experience for customers
- Managed both the front and back of house of Dining Facility in conjunction with the Food Service Director
- Developed and implemented retail services plan to improve service, quality, and profitability of service areas
Lead Starbucks Student Manager/ Office Manager
Boston University
09.2013 - 06.2017
- Trained new crew members with their day-to-day work, including serving customers preparing drinks, cooking food, and keeping the workplace sanitary and orderly
- Assessed skills and offered help with any tasks which they may have had problems with
- Performed all supervisory duties when needed which included opening and/or closing of store
- Assisted store manager with required paperwork and duties, which included making weekly employee schedule, counting cash, etc
- Consistently exhibited a calm demeanor during periods of high volume or events to keep store operating smoothly to set a positive example for the team
Education
Foreign Languages And Literatures
St. John's University
Queens, NYBachelor of Arts - Linguistics
Boston University
Boston, MA05.2017
Skills
- Staff Management
- Hiring and Training
- Financial Management
- Labor and Food Cost Control
- Inventory Management
- Hospitality Management
- Document Management
- Business Development
- MS Office
- Conflict Management
Websites
Accomplishments
- 300 Hour Diploma in Teaching English as a Foreign Language
- National Restaurant Association ServSafe Manager
- French DELF B1 and B2
Languages
French
Full Professional
Italian
Professional Working
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
04.2022 - Current
Facility Services Manager
VHB
10.2021 - 04.2022
Food Service Manager
Aramark, Boston University
07.2017 - 09.2021
Lead Starbucks Student Manager/ Office Manager
Boston University
09.2013 - 06.2017
Foreign Languages And Literatures
St. John's University
Bachelor of Arts - Linguistics
Boston University
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