Richard J. Mason
Atlanta,GA
Summary
Performance-driven leader with experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead projects. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Vice President, Sr. Treasury Sales Officer
Bank Of America
01.2016 - Current
- Researched target market and identified customers' unique needs to suggest suitable products.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Sales Ranking, 2022 Rank 119 (of 594), 2021 Rank 18 (of 546), 2020 Rank 99 (of 543)
Senior Vice President, Sr. Product Manager
Bank of America Atlanta
01.2010 - 01.2016
- Ensured product management effort was integrated with sales, marketing, operations, implementation & customer service
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles
- Provided training and support to sales team members
- Increased product revenue by 30%
Senior Vice President, Process Design Manager
Bank of America Atlanta
01.2007 - 01.2010
- Led development, improvement and execution of processes in support of Hoshin and Performance Plan objectives and across lines of business
- Ensured full integration of all process best practices, and was accountable for achievement of breakthrough productivity, customer satisfaction and process improvements
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Increased team capacity by 40% through process improvements and redeployed excess capacity
- Improved end-to-end deposit fulfillment cycle time by 59% (5.1 days to 2.1 days)
- Achieved 94% Associate Satisfaction & Engagement survey results
Senior Vice President, Global Client Services Regional Manager
Bank of America
07.2003 - 03.2007
- Overall responsibility for multi-site (180 FTE) relationship-based customer service organization covering corporate client segment
- Drove development of short and long-range client service enhancement strategies integrated approach to client servicing that included sales, service, operational, and product perspectives
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- 15% average client delight improvement across all sites in first 12 months
- Reduced Sales involvement in service activities by 35%
- Lead all sites in migration of work to BA Continuum, India accounting for 45% of total volume
Education
BS - Business Administration
Shorter College
Rome, GABanking Diploma -
Florida School of Banking
Gainesville, FLSkills
- Business Development
- KPI Tracking
- Operational Efficiency
- Project Oversight
- Process Improvement
- Lean Methodology
- Microsoft Office Suite Expertise
- Cross-Functional Collaboration
- Business Process Re-Engineering
- Project Management
Certification
- Certified Six Sigma Blackbelt
- Certified Six Sigma Greenbelt
- Certified Cash Manager
Timeline
Senior Vice President, Sr. Treasury Sales Officer
Bank Of America
01.2016 - Current
Senior Vice President, Sr. Product Manager
Bank of America Atlanta
01.2010 - 01.2016
Senior Vice President, Process Design Manager
Bank of America Atlanta
01.2007 - 01.2010
Senior Vice President, Global Client Services Regional Manager
Bank of America
07.2003 - 03.2007
BS - Business Administration
Shorter College
Banking Diploma -
Florida School of Banking
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