RICHARD J. MORALES
Pendlenton,IN
Summary
Responsible with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Customer Care
Seven Corners
Carmel, IN
10.2017 - Current
- Coached new employees on administrative procedures, company policies and performance standards.
- Perform Leader on Duty tasks including assisting the Customer Service team by answering questions and taking supervisor calls.
- Account & Application assistance, as well as handling renewal requests
- Assist team members daily to complete service requests to meet departmental and regulatory standards, and Communicate with customers by phone, email and chat to ensure highest level of customer service.
Administrative Assistant
MW Staffing Solutions
Indianapolis, IN
08.2016 - 03.2017
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Organized weekly staff meetings and logged minutes for corporate records.
Corporate Assistant
Mayor’s Office Of The City
Maracaibo, Venezuela
10.2011 - 04.2014
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Manager
Farmatodo
Maracaibo, Venezuela
06.2004 - 08.2011
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - Human Resources Management
Dr. Rafael Belloso Chacin University
Maracaibo, Venezuela02.2014
Skills
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Administrative and Office Support
- Maintaining Database Information
- Client Development and Retention
- Multitasking and Time Management
- Computers and Technology
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- Teamwork Skills: Communicating Effectively in Groups, University of Colorado Boulder - July 2022.
- Managing Employee Performance, University of Minnesota - August 2022.
- Recruiting, Hiring, and Onboarding Employees, University of Minnesota - August 2022.
- Preparing to Manage Human Resources, University of Minnesota - August 2022.
- Managing Employee Compensation, University of Minnesota - August 2022.
Timeline
Senior Customer Care
Seven Corners
10.2017 - Current
Administrative Assistant
MW Staffing Solutions
08.2016 - 03.2017
Corporate Assistant
Mayor’s Office Of The City
10.2011 - 04.2014
Manager
Farmatodo
06.2004 - 08.2011
Bachelor of Science - Human Resources Management
Dr. Rafael Belloso Chacin University
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